Platform Ops Analyst - iGaming Operator
Pentasia
About the role: A fast-growing international iGaming company is expanding its operations in Brazil and looking to strengthen its local platform operations structure. With a strong global presence and a dynamic digital entertainment ecosystem, the company operates across multiple regulated markets, delivering innovative casino and sportsbook experiences to users worldwide.
As part of this expansion, we are looking for a proactive and analytical Platform Operations Analyst to support daily platform operations, monitor campaigns and functionalities, and ensure a seamless and efficient user experience across the business. Key Responsibilities:
Monitor platform operations and ensure the correct execution of campaigns, promotions, and platform activities
Support operational routines related to casino, sportsbook, and other gaming products
Track operational incidents and coordinate with internal teams to support resolution processes
Work closely with Product, CRM, Customer Support, Risk, and global teams to align operational improvements
Monitor platform performance and operational KPIs
Validate configurations, content, and operational flows before launches and activations
Support operational testing and post-release validations alongside Product and Tech teams
Assist in documenting processes, workflows, and operational best practices
Identify opportunities to improve user experience and platform efficiency
Ensure adherence to internal policies, compliance standards, and local regulations Requirements:
Previous experience in platform operations, product operations, or operational roles within iGaming, tech, or digital environments
Strong analytical and problem-solving skills
Experience monitoring KPIs and operational performance
Ability to manage multiple priorities in fast-paced environments
Strong organizational and communication skills
Experience working cross-functionally with multiple stakeholders
Knowledge of digital platforms and online operational environments
Fluent English for daily communication with global teams
Onsite in São Paulo/SP Nice to Have:
Previous experience with online casino and sportsbook operations
Familiarity with CRM tools, back-office platforms, or operational systems
Understanding of user journeys within iGaming platforms
Experience in international or high-growth companies
Basic knowledge of operational metrics and data analysis
Familiarity with Brazilian betting regulations What We Offer:
Opportunity to join a globally recognized and rapidly expanding iGaming company
International and collaborative work environment
Exposure to global operations and strategic projects
Career growth opportunities within a fast-scaling business
Innovative and performance-driven culture
Modern and flexible work environment with no dress code
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