Scheduler / Service Coordinator

Scheduler / Service Coordinator

Now partnering with a reputable, established US home-care provider!

Remote — supporting Washington, D.C., USA | ⏰ Full-time | Aligned with US operations (some evenings/weekends)

Are you a calm, organized professional who thrives in a fast-paced, high-volume calling environment? ☎️ We're looking for a Scheduler / Service Coordinator to coordinate schedules between clients and Care Professionals, ensuring every service hour stays covered! ✨

The Role

This is a fast-paced, telephone-based position responsible for coordinating schedules between clients and Care Professionals, responding to cancellations, resolving scheduling issues, and ensuring all agreed service hours remain fully covered. You'll communicate regularly with clients, families, Care Professionals, and the wider management team — requiring excellent judgement, attention to detail, and the ability to stay calm under constantly changing priorities.

Responsibilities

Create, manage and maintain accurate client and Care Professional schedules
Match Care Professionals with clients based on availability, skills, requirements & continuity of care
Make approximately 60–80 inbound/outbound calls per day
Respond quickly to sickness, cancellations, uncovered shifts & last-minute changes
Contact available Care Professionals and secure replacement cover
Maintain contingency plans to support 100% coverage of scheduled service hours
Monitor, document and update scheduling activity within the company's software system
Resolve scheduling concerns raised by clients, families & Care Professionals
Maintain accurate client, employee and service records
Communicate important operational updates and concerns to management
Build professional relationships with clients, families & Care Professionals
Understand client needs and identify opportunities to retain or increase service hours
Protect confidential client and employee information
Provide clear handovers and ensure outstanding matters are followed through
Support evening and weekend scheduling requirements when necessary

✅ Requirements

1+ year of relevant experience in scheduling, workforce coordination, staffing, operations, customer service, or similar
Excellent spoken and written English
Confident, natural, professional telephone manner
Comfortable in a high-volume calling environment (circa 60–100 calls/shift)
Strong organisational, prioritisation & problem-solving skills
Ability to make sound decisions quickly and remain composed under pressure
Excellent attention to detail and record-keeping ability
Strong working knowledge of Microsoft Word, Excel & general office systems
Ability to communicate professionally with clients, families, Care Professionals & senior management
Willingness to work hours aligned with US business requirements
Reliable broadband connection and professional home-working environment (if remote)

Highly Advantageous

✨ Home-care, healthcare, or medical scheduling experience
✨ Workforce-management or shift-planning experience
✨ Experience supporting US customers or businesses
✨ BPO, contact-centre, or high-volume customer-service experience
✨ Experience using scheduling, CRM, or workforce-management software

What Success Looks Like

✅ Scheduled service hours remain fully covered
✅ Cancellations and uncovered shifts resolved quickly
✅ Client and Care Professional records remain accurate and current
✅ Clear, professional communication delivered to all stakeholders
✅ Scheduling problems handled calmly and effectively
✅ Opportunities to retain or increase service hours identified
✅ Consistently high standards maintained across demanding call volumes

The Offer

Opportunity to support an established US home-care operation
Responsible, varied position with direct impact on clients and Care Professionals
International working environment
Supportive relationship with the Owner and Operations Management Team
Long-term opportunity for a dependable, high-performing professional

Ready to keep essential home-care services running smoothly? Apply now!

#Scheduler #ServiceCoordinator #HomeCare #RemoteJobs #USJobs #HealthcareJobs #HiringNow #WorkforceManagement #CustomerService #CareIndustry