Deskside Support Engineer

Deskside Support Engineer - Detalhes da Vaga. ● Job Description:Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed- Basics knowledge / understanding of assigning switch ports to specific VLANs- Patch phone ports to switch as needed- Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)- Troubleshoot issues with fiber links between switches Able to visualize errors and communicate to remote technical teams- Troubleshoot and replace network switch chassis blades when required- Good to have understanding of any Data Center Infrastructure Management Application- A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain- Basic Knowledge of Monitoring tools such as Solarwinds, etc- Networking and Operating System basics- Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting- Basic knowledge about Hardware like Servers, Storage devices- Knowledge to understand Monitoring Tool outcome- Basic knowledge of ITSM tool preferably ServiceNow- Basic knowledge Backup technologies preferably EMC Avamar- Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux- Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server- Experience in SLA base environment- Knowledge on Server Performance monitoring preferred. Requisitos para participar do processo. ● . O que oferecemos.