Support Specialist
$ 700Efetivo
Alia Services
Support Specialist
Location: Brazil
Work Model: 100% Remote
Employment Type: Permanent, Full-Time
Salary: $700 Monthly
ABOUT THE ROLE
Trax Retail is looking for a Support Specialist to assist customers using the Trax platform by providing technical support, managing inquiries, and ensuring a positive user experience. This role focuses on raising and tracking support tickets, troubleshooting issues, and collaborating with internal teams to resolve client needs efficiently.
The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced remote environment while maintaining strong communication with users and stakeholders.
KEY RESPONSIBILITIES
- Provide support to customers using the Trax platform by responding to inquiries and resolving issues.
- Create, manage, and follow up on support tickets to ensure timely resolution.
- Troubleshoot platform-related questions and escalate complex issues when needed.
- Maintain clear and professional communication with customers throughout the support process.
- Document recurring issues and contribute to improving support workflows and internal knowledge bases.
- Collaborate with cross-functional teams to ensure high-quality service delivery.
QUALIFICATIONS
Required
- Based in Brazil.
- Previous experience in customer support, technical support, or similar roles.
- Strong English communication skills (written and verbal).
- Excellent problem-solving abilities and attention to detail.
- Ability to manage multiple requests and prioritize tasks effectively in a remote environment.
Nice to Have
- Experience supporting SaaS or technology platforms.
- Familiarity with ticketing systems or customer support tools.
Training will be provided.
BENEFITS & PERKS
- Permanent full-time position.
- 100% remote work.
- Paid time off aligned with company policy plus Brazilian national holidays.
- Remote Insurance coverage.
- Equipment provided.
- Professional development and training opportunities.
Vaga publicada há 12 dias atrás
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