Information Technology Support Specialist

User On-Prem IT Support Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones, etc.) Provisioning and deprovisioning of corporate devices (laptops, phones) Replace broken devices with temporary devices in accordance with end customer's processes Provide technical guidance to end users for day-to-day IT issues within the office environment Coordinate with L2 teams when troubleshooting (e.g., L2: end-user computing team, EMM, etc.)

Office IT Infrastructure Support Perform on-office infrastructure basic troubleshooting, installation, or maintenance for EIT services (printing, connectivity, platform, voice) Install, test, and remove basic network devices such as switches, routers, and access points – including support for site/core equipment inside the office (e.g., out-of-band, FW, NAC, DNS, Secnet) Network connectivity basic troubleshooting (e.g., Wi-Fi, LAN) On-prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering, and digital signage Basic tasks for PABXs where applicable, in coordination with L2 teams Print equipment receipt, installation, and testing AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support Workplace monitor deployment, testing, and logistics handling Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions Onsite assistance during scheduled maintenance or escalations (as coordinated by end customer) Coordinate with vendors or local service providers for repairs and equipment replacements as needed Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team Escort third-party providers to end customer's local data room (local network provider, global print provider/partner, global video provider/partner, etc.) Assist during internal/external audits, SOX, and other compliance requirements

Asset Management Receive, unbox, and register devices in the hardware asset management system in accordance with end customer's procedures Tag/label assets following end customer's guidelines Test devices upon arrival and store securely in end customer-provided facilities (may include mounting/demounting in racks) Image in-stock devices with the latest approved OS images Update records regularly to maintain accurate inventory information Perform periodic audits of hardware assets to ensure compliance with end customer's asset management policies following Ericsson's instructions. Provide timely reports on asset status to relevant stakeholders as required. Wipe devices and arrange for their disposal in accordance with end customer's approved disposal process (including informing the asset owner and providing certificate evidence as required) Arrange temporary laptop loans from local stock Coordinate warranty repairs Clean/check devices before redeployment Offsite tape management coordination with third-party supplier (where applicable) Assist during internal/external audits, SOX, and other compliance requirements

Project-Based Site Support Support for office moves, equipment relocations, or hardware refresh projects Assist with local business events such as AEMs, demos (demand-based)