Director of Technology Experience

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OUR PURPOSE AND CULTURE

At Rosewood São Paulo, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

THE TEAM:

You’ll be joining our Information Technology Team, a strategic function that enables innovation, operational excellence, and exceptional guest experiences across the property.

Working closely with property leadership and global corporate IT, this team plays a critical role in driving digital transformation, maintaining world-class cybersecurity standards, and ensuring seamless technology integration across all hotel operations.

HOW YOU’LL MAKE THE PLACE:

• Lead the strategic execution of corporate IT initiatives at the property level, ensuring alignment with business goals and brand standards.
• Partner with hotel leadership, corporate IT, and cross-functional teams to implement innovative technology solutions that elevate both operations and guest experiences.
• Develop and execute comprehensive technology implementation plans, ensuring projects are delivered on time, within budget, and with maximum business impact.
• Drive digital transformation initiatives, leveraging cloud platforms (AWS, Azure, GCP), automation, and emerging technologies to enhance efficiency and competitiveness.
• Ensure the highest standards of cybersecurity and compliance, maintaining adherence to global policies, privacy regulations (GDPR, CCPA), and best practices.
• Oversee all technology systems, including PMS and guest-facing platforms, optimizing performance and enabling personalized guest experiences through data insights.
• Act as a key influencer within the organization, fostering alignment and engagement across departments to support technology adoption and change management.
• Lead, mentor, and develop the IT team, building capabilities and encouraging a culture of continuous learning and collaboration.
• Manage complex technology projects and external vendors, ensuring successful delivery and strong partnerships.
• Implement training programs and maintain documentation to support technology literacy, operational continuity, and compliance across the property.

COULD THIS BE YOU?

• You hold a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• You bring 10+ years of progressive IT experience, including at least 5 years in leadership roles, ideally within the luxury hospitality industry.
• You have proven experience managing complex technology environments and leading digital transformation initiatives.
• You possess deep expertise in cloud platforms, cybersecurity, infrastructure, and system integration.
• You are a strategic thinker with strong business acumen, capable of translating corporate strategies into practical, high-impact solutions.
• You are an influential communicator, able to engage stakeholders at all levels and drive organizational alignment.
• You are highly organized and results-driven, with strong project management and vendor management capabilities.
• You have a strong understanding of hospitality operations and are passionate about enhancing guest experiences through technology.
• You thrive in dynamic environments, demonstrating adaptability, leadership, and a proactive mindset.
• You are committed to continuous learning, innovation, and developing high-performing teams.

OUR COMMITMENT TO YOU!

At Rosewood, we are committed to building a culture where collaboration, sustainability, and personal growth are at the heart of everything we do. We value diversity in all its forms and are committed to fostering an inclusive, respectful, and equitable workplace aligned with the principles of genuine hospitality.

All of our positions are open to applications from people with disabilities (PWD) and individuals from underrepresented groups, in accordance with local legislation and our commitment to equal opportunity for all.