Customer Success Lead

Customer Success Lead - Detalhes da Vaga. ● This role is focused on ensuring high-quality client delivery across the Customer Success department while helping the team continuously improve performance, communication quality, and project execution standards. ●You will work directly with 2–3 high-priority strategic clients, while primarily focusing on leading, mentoring, and supervising the CSM team. ●This role is ideal for someone with strong agency-side experience, advanced project management skills, leadership capabilities, and deep understanding of digital marketing services in B2B environments. ●This is a fully remote, full-time role, working in a B2B (individual entrepreneur / self-employed) setup, with a preference for candidates based in or aligned with EU time zones. ●Please submit your CV and salary expectations via the application form:Key ResponsibilitiesTeam Leadership & Supervision- Lead and supervise the Customer Success team on daily operations and client delivery- Support CSMs in project prioritization, client communication, and escalation management- Review project quality, delivery consistency, and overall client health- Mentor and onboard new CSMs- Help improve internal processes, workflows, and service quality standards- Collaborate closely with SEO, PPC, content, analytics, and leadership teamsStrategic Client Management- Personally manage 2–3 strategic/high-priority client accounts- Lead high-level strategy discussions and executive client communication- Handle complex escalations and challenging client situations- Ensure client projects remain aligned with business goals and performance expectationsPerformance & Operational Oversight- Monitor retention, delivery quality, account health, and team performance- Support upsell and cross-sell initiatives across key accounts- Identify operational bottlenecks and proactively improve workflows- Ensure projects are delivered on time, at high quality, and with clear strategic directionRequirements (Must-Have)Experience- 3+ years in Customer Success, Account Management, Project Management, or agency leadership roles- Strong experience in a B2B digital marketing agency or consultancy environment- Strong exposure to digital marketing services, especially PPC ( Ads and Google Ads) and analytics- Experience managing complex client relationships and cross-functional teams- Previous experience mentoring or leading team membersSkills- Strong leadership and stakeholder management skills- Excellent prioritization and organizational abilities- Strong analytical mindset and critical thinking skills- Ability to manage difficult client situations calmly and strategically- High level of ownership, accountability, and decision-making confidence- Ability to balance strategic thinking with operational executionTechnical & Tools- Familiarity with Google Analytics, Ahrefs, SEMrush, Agency Analytics, or similar tools- Strong experience with project management systems (ClickUp preferred)- Proficiency with Google Workspace and reporting tools- Language- Fluent English with excellent verbal and written communication skillsSoft Skills- Strong leadership presence and ability to influence teams positively- High emotional intelligence and professional composure under pressure- Proactive, solution-oriented mindset- Adaptability in fast-changing environments- Strong sense of ownership and accountability_________________How to apply:1. ● Submit your CV and salary expectations via the application form:2. ● If there is a potential fit, we will:3. ● invite you to a 15-minute screening interview, or4. ● ask you to complete a test task5. ● Attend an interview with our management team6. ● Get a job with us! ??????. Requisitos para participar do processo. ● . O que oferecemos.