Business Analyst

Business Analyst - Detalhes da Vaga. ● Key responsibilities include:Managing billing support issues and financial system inquiries. ●Owning the triage process to ensure incidents, requests, and issues are routed to the appropriate teams. ●Performing root cause analysis to identify and resolve underlying system and process issues. ●Executing manual corrections and data fixes using internal tools when necessary. ●Supporting incident and event management, including troubleshooting and resolution of production issues. ●Leading operational initiatives such as the introduction and implementation of annual contracts for enterprise customers. ●Designing, documenting, validating, and continuously improving operational processes. ●Creating and maintaining process documentation and standard operating procedures. ●Operating effectively in ambiguous environments, using judgment to define solutions rather than simply following established processes. ●Key Characteristics of the Role:Strong blend of operations, systems support, process design, and problem-solving. ●Requires analytical thinking, ownership, and the ability to navigate ambiguity. ●Focuses on both operational excellence and continuous process improvement across financial systems and billing operations. ●RequirementsMust-Have Skill- s:Strong financial analysis skills with finance and accounting domain expertis- e. ●Deep understanding of billing operations, credit memos, refunds, and the accounts receivable lifecycl- e. ●Ability to confidently discuss and support month-end close activities, reconciliations, AP/AR workflows, financial reporting, and ERP implementations. ● Experience working with third-party financial and operational system- s. ●Proficiency in writing SQL queries and scripts to extract, analyze, validate, reconcile, and report on business data. ● Strong data validation, reconciliation, and root cause analysis skill- s. ●Advanced proficiency with Google Sheets and Microsoft Excel, including Pivot Tables and data analysis function- s. ●Experience creating, documenting, and maintaining Standard Operating Procedures (SOPs) and operational processes. ● Ability to identify process improvement opportunities and translate business requirements into scalable operational solution- s. ●Demonstrated finance domain experience beyond general Business Analyst responsibilities. ●Nice to ha- ve:Experience with Indeed''s financial systems, processes, and data ecosystem, including familiarity with IQL and other internal reporting and operational too- ls. ●Hands-on experience with Zuora, including billing, subscriptions, invoicing, credit memos, and revenue-related workflo- ws. ●Experience working with Adyen or similar payment processing platforms, including payment operations, transaction management, refunds, and reconciliation activiti- es. ●Knowledge of enterprise financial systems integrations and the flow of data between billing, payment, accounting, and reporting platfor- ms. ●Experience leveraging AI-assisted productivity tools (e. ●G. ●, Cursor, GitHub Copilot, Claude Code, Gemini, ChatGPT, or similar) to improve business analysis, data analysis, documentation, process design, automation, and operational efficiency. ●Ben- efitsBe part of a (Remote is here-to-stay) organiz- ationWork and learn from great- mindsExplore new opportunities to learn and grow every day by attending technical and non-technical tra- iningGet market exposure by working with international tech le- adersNursery reimbursement be- nefitAttend virtual and onsite international tech confer- encesExposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO/SOC. Requisitos para participar do processo. ● . O que oferecemos.