As a Customer Success Manager, your mission is to work with our clients to make sure they're getting as many quality leads while making the process friction-less for them. This role will be client facing. Your biggest priorities are:

Develop & optimize cold email campaigns that drive results
Build strong long term relationships with clients
Manage projects to make sure everything is done timely

Responsibilities

Develop outreach strategy with clients
Develop cold email scripts
Create targeted lead lists
Create & manage outreach campaigns
Review client KPI's & optimize based on results
Manage email deliverability & identify errors
Escalate requests to clients & brainstorm with client to address them
Communicate with clients about campaign results
Report internally & externally on campaign results
Manage client projects to make sure they are done on time
Keep project management & client Google Drive is up to date
Ad-hoc projects

Tasks

Daily

Creating lead list & script strategies
Creating and uploading campaigns
Answering client questions via Slack & Email
Updating project statuses in our internal systems
Proactively updating and reaching out to clients
Optimizing campaigns & reporting data internally
Onboarding calls with new clients
Client strategy and check-in calls

Weekly

Send weekly reports to clients

Set weekly initiatives / projects for the following week

Requirements

Understanding of B2B sales
Resourceful & adaptable mindset
Native level English speaking & written skills
Reliable internet and quiet office space
Tech setup for remote work (webcam, microphone)
Experience with Google Workspace (Google Drive, Google Docs, Google Sheets)
Available from 8am to 4pm Eastern Time, Monday-Friday

Bonus Experience

Experience with any of the following tools

Smartlead.ai
Instantly.ai
Clay.com
Apollo.io
Airtable

Proven experience of creating cold email campaigns that drive results
Experience as an entrepreneur or working in a startup/fast paced environment

Benefits

Position: Customer Success Manager

Working Hours: Monday - Friday, 8 AM to 4 PM EST

Salary Range: $1500 - $3000 USD

Payment Frequency: Monthly

Type of Contract: Independent Contractor

Only CVs in English will be considered to participate in the process.