- ...and problem-solving skills. Willingness to learn and expand knowledge. Expert troubleshooting and incident resolution Good Coaching and training Skills Education Minimum degree in IT or Telecommunications ITIL V3 or V4 Foundation optional but desirable...
- ...management or customer interface Contribute to team working by reporting any operational or customer related anomaly Provide coaching, assistance, support and training to team members for case management or customer interface Participate in customer call...