Field Support Specialist

Field Support Specialist - Detalhes da Vaga. ● This role is responsible for maintaining personal computing systems, office technology, and related infrastructure so that employees can perform their work efficiently and effectively. ●The successful candidate will handle incidents and service requests escalated from the Global Service Desk, delivering hands-on support, troubleshooting issues, and ensuring a high level of customer satisfaction. ●Key ResponsibilitiesReceive, prioritize, document, and resolve incidents and service requests from the Global Service DeskProvide hands-on, on-site technical support for end-user devices and office technologyTroubleshoot and resolve issues related to hardware, software, and network connectivitySupport and maintain Microsoft Windows environments and end-user devicesProvide support for Microsoft Office tools, Office 365, SharePoint, and Microsoft TeamsInstall, configure, and maintain hardware and peripherals (desktops, laptops, printers, etc. ●)Support network connectivity issues and perform troubleshooting when necessaryAssist with videoconferencing systems and meeting room technologyUse incident management and ticketing tools (e. ●G. ●, ServiceNow) to track and resolve issuesMonitor systems using IT monitoring tools and proactively address potential issuesEscalate complex issues when required and collaborate with other IT teamsEnsure all activities are documented and aligned with IT standards and proceduresBehavioral CompetenciesDemonstrates a consistently positive attitude and professional approachShows enthusiasm, dedication, and accountability in daily activitiesTakes initiative by proactively identifying solutions and driving tasks to completionDisplays empathy and focuses on the needs of internal and external usersMaintains a solution-oriented mindset, always focusing on what can be doneBuilds strong relationships with stakeholders and end usersMaintains a courteous and professional demeanor in all interactionsTechnical Skills & RequirementsSolid experience with Microsoft Windows supportStrong knowledge of Microsoft Office Suite, Office 365, SharePoint, and TeamsExperience with hardware support and troubleshootingBasic to intermediate understanding of network troubleshootingFamiliarity with videoconferencing and collaboration toolsExperience supporting peripherals and end-user devicesKnowledge of monitoring toolsExperience with ticketing systems (ServiceNow or similar)Additional QualificationsStrong problem-solving and troubleshooting skillsGood organizational and time management abilitiesEffective communication and interpersonal skillsAbility to work independently and as part of a teamAdvanced English proficiency for communication in a global environmentIgualdade & Oportunidade para TodosRepresentando 165 nacionalidades em todo o mundo, nos orgulhamos de ser um empregador que oferece igualdade de oportunidades, comprometido em fornecer oportunidades iguais de emprego a todos os candidatos e funcionários, independentemente de raça, religião, sexo, cor, idade, nacionalidade, gravidez, orientação sexual, deficiência física ou informações genéticas, ou qualquer outra classificação protegida, de acordo com as leis federais, estaduais e/ou locais. ●. Requisitos para participar do processo. ● . O que oferecemos.