Wanted: Solutions Architect - Amazon Connect Customer & GenAI
ACXIA Cloud
Na ACXIA, ajudamos empresas a transformar suas jornadas de relacionamento utilizando Amazon Connect Customer, Inteligência Artificial Generativa e Agentic AI. Estamos buscando um(a) Solutions Architect para liderar o desenho de soluções inovadoras de Customer Experience, conectando estratégia, tecnologia e resultados de negócio. Principais Responsabilidades: Definir arquiteturas de Customer Experience utilizando Amazon Connect Customer e serviços AWS;
Desenhar jornadas omnichannel de atendimento, automação e autoatendimento;
Projetar soluções utilizando Amazon Bedrock, Amazon Lex, Amazon Nova e Agentic AI;
Conduzir workshops de discovery, definição de requisitos e PoCs;
Apoiar clientes na construção de soluções escaláveis e orientadas a resultados e;
Trabalhar em conjunto com times de CX, desenvolvimento e arquitetura para garantir proposições de alta qualidade. Requisitos Obrigatórios: Experiência em arquitetura de soluções de atendimento ao cliente, contact center ou plataformas omnichannel;
Experiência com Amazon Connect Customer ou plataformas equivalentes de CX em nuvem;
Conhecimento em automação, bots, IA Generativa e jornadas digitais;
Vivência em levantamento de requisitos, desenho de soluções e interação com clientes e;
Conhecimento de arquitetura AWS e integrações via APIs. Diferenciais: Certificações AWS;
Experiência com Amazon Bedrock, Amazon Lex, Amazon Nova e Agentic AI;
Conhecimento em Salesforce, Dynamics ou ServiceNow e;
Experiência em projetos de Customer Experience e transformação digital. O que buscamos: Uma pessoa com perfil consultivo, paixão por tecnologia, visão de negócio e interesse em transformar a forma como empresas se relacionam com seus clientes. Venha construir a próxima geração de experiências inteligentes com a ACXIA. ☁️#AWS #AmazonConnect #GenAI #AgenticAI #CustomerExperience #CloudComputing #SolutionArchitect #Hiring #ACXIA #ArtificialIntelligence
Vaga publicada há 4 dias atrás
Empregos semelhantes que podem ser interessantes para vocêCom base na vaga Wanted: Solutions Architect - Amazon Connect Customer & GenAI em Campo Grande, MS
- Estamos em busca de um(a) Salesforce Solution Architect altamente qualificado(a) para liderar o desenho de soluções de ponta a ponta em implementações, melhorias e integrações na plataforma Salesforce. Esse(a) profissional atuará como autoridade técnica, traduzindo necessidades...
- ...intelligence. As a Senior Solution Architect , you will play a critical... ...grade analytics deployments for customers with complex technical and... ...Work at the intersection of customer success, cloud architecture,... ...with Linux (Ubuntu, Amazon Linux, RHEL/CentOS), Kubernetes...
- Job Title: IBP Technical Lead – Solution Architect & Platform Enablement LATAM - Remote Role Overview This is a senior individual contributor role responsible for driving technical direction across IBP transformation, with a focus on the o9 platform, data ecosystems, and...
- ...meaning and decisions out of complex, unstructured documents at scale. Role Description We're hiring a senior Azure architect who's designed production GenAI systems for messy, real-world documents, and done it for years. Contracts, filings, policies, medical records,...
- ...• Experience with cloud integration platforms and middleware solutions • Deep understanding of integration patterns (sync/async, event... ...Service Bus, queues, topics) Job Description The Integration Architect is responsible for collaborating on the design, architecture,...
- Role: Azure Migration Architect (Windows Architect) Location: Brazil (Remote) Mode: Full... ...Primary Responsibilities: Lead Azure cloud solutioning and architecture design for large... ...Azure SQL Solutions Soft Skills Strong customer engagement communication Solution presentation...
- ...We are looking for a seasoned Zuora Billing & Revenue Solution Architect on a contract basis to take ownership of an already live Zuora environment. The focus is not on building from scratch, but on safely expanding platform capabilities as the business scales, acting...
- ...Specialist who enjoys solving problems, helping customers succeed, and working closely with a team... ...to improve both the product and the customer experience. This is a hands-on role in a... ...and turning complex problems into clear solutions for customers, you will thrive here....
- ...CloudSEK’s Product Suite: CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with... ...ensuring they derive maximum value from our cybersecurity solutions . Your role will involve deep engagement with clients , providing...
- ...clients, ensuring they get maximum value from our compliance solutions while supporting smooth internal operations. You will work at... ...fast-paced, mission-driven environment. THE RESPONSIBILITIES Customer Success Serve as the dedicated point of contact for a portfolio...
- SAP Logistics Solution Architect – SD & MM About Pyxus We are a global company with more than 150 years of history, committed to creating a better-growing world. Our mission is to produce high-quality products and ingredients through sustainable practices, ensuring...
- ...expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for Data Architect who wants to learn and transform his career. In this role you will: Ensure data security, governance, and compliance (IAM,...
- ...millions of text and voice conversations every month, helping real estate professionals close more deals. We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for...
- Your connection with Aubay starts in the following lines: Aubay Portugal is a French multinational company that has been operating in the... ...and enable us to support companies in building technological solutions that make a difference. What are we looking for? Minimum 6...
- ...collaborating with US clients. We offer: 100% Remote Work $34 USD per hour Working only 40 hours per week Title: Google Cloud Platform Architect Key Responsibilities Design scalable GCP architectures Implement AI/ML services on GCP Ensure compliance and governance...
- Descrição da vaga Buscamos uma pessoa Cloud Architect para atuar em um time estratégico focado em crescimento sustentável, excelência... ...qualificações obrigatórios Ensino superior completo; Certificação AWS Solutions Architect – Professional (obrigatória); Experiência sólida com...
- Descrição da vaga: Buscamos um(a) Arquiteto(a) de Soluções Cloud GCP com perfil altamente técnico e vocação para ensino e evangelização. Essa pessoa atuará principalmente na capacitação de clientes e equipes , conduzindo treinamentos, workshops e apresentações técnicas...
- About Us You will be working on customer support for a modern blockchain-based neo-banking app. Exciting opportunity to work with the greatest Blockchain companies. The Role As one of our first Customer Support Specialists, you will be the face of our neo-banking...
- Oracle GTM Architect (Global Trade Management) We are looking for a highly experienced professional to join us as a GTM Architect /... ...such as: - Trade Compliance & Screening - License Management - Customs Filing & Declarations - Trade Agreements & Incentive Programs Drive...
- ...actionable decisions for global customers across financial services,... .... The Role As a Strategic Customer Success Manager, you will serve... ...while staying positive and solution-focused. You are a natural relationship... ...(BI), embedded analytics, AI/GenAI enablement, or similar...
- ...to launch and post-launch optimizations. Architect scalable Webflow systems (components,... ..., API and Zapier/Make integrations, and custom code embeds. Translate design files (Figma... ...guidance, accurate estimates, and proactive solutions. Continuously improve our workflow,...
- ...integrate with any company’s ERP/MES and connect their data, processes and people (from... ...out more at: As an Account Manager – Customer Success , you’ll be the strategic partner... ...challenges, and KPIs to best match our solutions accordingly Drive successful onboarding...
- ...deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating... ...clear, high-quality, step-by-step solutions with precise and well-articulated reasoning... ...and a stable high-speed internet connection to support remote collaboration and project...
- ...- leading producer and provider of video solutions with the mission to improve scientific research... ...Role We are seeking an experienced Customer Support Representative to be on the front... ...and excellent communication skills, we want to talk to you. The Support Team here at...
- ...a mission to globalize the finance and accounting function by connecting the best talent in the world with high-performing US companies... ...marketplace. They manage the full journey, from understanding customer needs to matching talent, placing them in roles, and ensuring...
R$ 3.500
...Recruiter - Fluent in English | Remote At Bluedot BPO Solutions , we connect top LATAM talent with high-performing U.S. teams. We are looking... ...U.S. market and a clear growth path for professionals who want to build an international career in recruitment. What We...R$ 3.500
...international experience. Specialized in Staffing solutions for companies in the United States, we connect highly qualified talent in Brazil with global career... ...LinkedIn Assisting with sales reports and forecasts Customer Experience (CX) Providing support via phone, email,...- ...materials (audio/scripts) and prepare localization sheets and concept notes with strong cultural adaptation. Adapt scripts using designated GenAI tools, ensuring proper structuring, tone, and inclusion of emotion tags where required. Review and refine AI-generated translations...
- ...introduction and implementation of annual contracts for enterprise customers. Designing, documenting, validating, and continuously... ...effectively in ambiguous environments, using judgment to define solutions rather than simply following established processes. Key Characteristics...
- ...ambientes conteinerizados utilizando Docker, Kubernetes, OpenShift, Amazon EKS e ECS; Desenvolver e manter infraestrutura como código (... ...considerando um diferencial: Certificações AWS, como: AWS Solutions Architect AWS DevOps Engineer AWS Security Specialist Conhecimento em...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Wanted: Solutions Architect - Amazon Connect Customer & GenAI. Seja o primeiro a se candidatar!
