Account Manager Partner
Caderno Nacional
Account Manager Partner - Detalhes da Vaga. ● Oferecemos uma transformação inteligente para empresas que desejam evoluir e alcançar resultados surpreendentes com Robotização, Inteligência Artificial e Analytics. ●Venha fazer parte dessa transformação!Responsabilidades:Estruturar processos e estratégias de sucesso do cliente com foco em engajamento, retenção e crescimento; Monitorar KPIs como churn rate, NPS, CSAT, tempo de onboarding, entre outros; Atuar como ponto de escalonamento para clientes estratégicos; Trabalhar em conjuntocom áreas como Vendas, Produto e Suporte para alinhar expectativas e melhorias contínuas; Desenvolver planos desucesso personalizados para grandes contas; Garantir a adoçãoeficaz do produto/serviço pelos clientes. ●Requisitos:Experiência prévia como gerente ou líder na área de Customer Success; Conhecimento emferramentas de CS (ex: Gainsight, Salesforce, HubSpot, Zendesk, etc. ●); Habilidade em gestão deequipes e projetos; Excelentes habilidades de comunicação interpessoal e escrita; Capacidade analítica para tomada de decisão baseada em dados; Diferenciais:Experiência em empresas SaaS ou de tecnologia; Experiência commetodologias como Customer Journey, Sucesso Predictivo e/ou Sucesso Proativo; Certificações em CS, gestão de projetos ou metodologias ágeis. ●Benefícios para colaboradores CLT:Alimentação flexível: você escolhe como distribuir o valor de R$35,15 por dia útil entre Vale Refeição (VR) ou Vale Alimentação (VA), de acordo com o que funciona melhor para você!Auxílio Home Office: R$170,00 mensais para apoiar sua rotina de trabalho remoto. ●Cuidados com sua saúde: após o período de experiência, você pode optar por Plano Odontológico (Dental Uni) e Convênio Médico (UNIMED). ●Bem-estar físico e mental: parceria com aulas de Ginástica Laboral, Yoga e Mindfulness, além de descontos para atendimento psicológico online. ●Descontos incríveis com o APP People Hub: até 70% em lojas parceiras, além de ofertas especiais em viagens, cinemas, saúde e muito mais. ●Onhappy: Acreditamos que um equilíbrio saudável entre trabalho e vida pessoal é essencial para o bem-estar e a felicidade de todos. ● Com a Onhappy, os ROITERS garantem descontos exclusivos em passagens, hospedagens e experiências incríveis para viajar gastando menos!Celebração do seu aniversário: você ganha um Day Off no dia do seu aniversário para aproveitar da maneira que preferir!Gympass: acesso facilitado para cuidar da saúde e bem-estar. ●Saúde financeira: programa de consultoria individual, previdência privada flexível e parcerias para crédito consignado e adiantamento salarial de até 50% com suporte de consultoria. ●Crescimento profissional: Programa de Orientação Pessoal, Mentoria e Universidade Corporativa, com treinamentos e debates técnicos para impulsionar sua carreira. ● Estamos juntos na sua evolução!Parcerias com Universidades e descontos em cursos variados para seu desenvolvimento contínuo. ●Ambiente flexível e moderno: sem dress code e com horário semi-flexível, para que você tenha mais liberdade no seu dia a dia. ●São Paulo, São Paulo, Brazil 13 hours agoASSOCIATE KEY. Requisitos para participar do processo. ● . O que oferecemos.
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