Onsite Support Engineer

Onsite Support Engineer - Detalhes da Vaga. ● Provide technical support onsite ( windows 10 & 11and Hardware''s) to our clients at their location. ● 2. ● Diagnose, troubleshoot, and resolve hardware and software issues for Desktops, laptops, printers and other peripherals. ● 3. ● Efficient onsite troubleshooting and technical support to resolve user issues promptly, ensuring minimal downtime and enhanced user productivity. ● 4. ● Maintain video conference systems. ● 5. ● IMACD : Install, configure, and maintain hardware and software systems. ● 6. ● Supporting Power users in project rollouts and deployments 7. ● Maintain accurate records of repairs, inventory, and equipment. ● 8. ● Communicate effectively with clients, team members, and management. ● 9. ● Key technician providing Power / Exec support 10. ● Accurate and up-to-date records of the quantity, model, and condition of all IT devices (notebooks and mobiles) in use. ● 11. ● Bundled packages of notebooks and mobile accessories that are labelled correctly and packaged securely for distribution to users. ● 12. ● Delivery of fully configured notebooks and mobile devices to users, ensuring that each device has the necessary software, settings, and operating systems as per requirements. ● 13. ● High-quality IT devices that meet the specific requirements and standards. ● 14. ● Comprehensive inventory reports that provide insight into device stock levels, demand forecasting, timely ordering of new stock, and optimization of inventory levels. ● 15. ● Regular updates and maintenance of IT devices to ensure they are functioning optimally and securely. ● 16. ● Timely communication with users to schedule deliveries and provide support as needed. ● . Requisitos para participar do processo. ● . O que oferecemos.