Cs Support & Risk Control Manager

Cs Support & Risk Control Manager - Detalhes da Vaga. ● This role will lead both Customer Support and Risk Control teams, ensuring an excellent customer experience while maintaining strong fraud prevention, risk management, and operational controls. ● Key Responsibilities Manage Customer Support and Risk Control daily operations. ● Lead, coach, and develop frontline teams. ● Handle complex customer escalations involving payments, account issues, KYC, bonuses, and platform-related concerns. ● Monitor and investigate fraud, bonus abuse, multi-accounting, payment risks, chargebacks, and suspicious user activity. ● Track team KPIs, service quality, productivity, and operational performance. ● Improve processes, SOPs, workflows, and operational efficiency. ● Collaborate closely with Product, CRM, Payments, Compliance, and Tech teams. ● Requirements 5+ years of experience in Customer Support, Risk, Operations, or related areas. ● At least 2 years of people management experience. ● Experience managing customer escalations, operational processes, and risk investigations. ● Strong analytical and problem-solving skills. ● Experience working in fast-paced, high-volume environments. ● Professional English communication skills. ● Nice to Have Experience within iGaming, sportsbook, casino, fintech, e-commerce, or digital platforms. ● Knowledge of KYC/AML, payment risk, fraud prevention, and CRM/ticketing systems. ● Experience building or scaling operational teams. ● What We''re Looking For Hands-on leader who can balance customer experience and risk management. ● Strong executor with excellent attention to detail. ● Calm under pressure and comfortable handling sensitive situations. ● Data-driven, proactive, and highly organized. ● This is an excellent opportunity to join an international company during a key growth phase and play a strategic role in building and scaling operations in Brazil. ● . Requisitos para participar do processo. ● . O que oferecemos.