Planning & Operational Excellence Manager

Planning & Operational Excellence Manager - Detalhes da Vaga. ● We''re seeking an experienced operational leader to transform planning, workforce optimization, and service delivery across a complex, fast-paced organization serving customers throughout the Americas. ●This is a highly visible leadership role where you''ll partner with senior leaders, lead a team of approximately 15 professionals, and use data, technology, and continuous improvement to improve operational performance, customer experience, and business results. ●What You''ll Do:You''ll lead planning and resource optimization across multiple countries by:- Developing workforce planning and resource optimization strategies- Balancing customer demand, capacity, and workforce utilization- Leading a high-performing planning team while coaching and developing talent- Driving operational excellence through process improvement and automation- Using data and analytics to improve decision-making and operational performance- Partnering with Operations, Sales, Technical, and Customer Success leaders to solve complex business challenges- Identifying risks before they impact customers and implementing proactive solutionsWhat You''ll Bring:We''re looking for someone who has:- 7+ years of experience in operations, workforce planning, scheduling, resource optimization, or service delivery- 3+ years leading and developing teams- Experience improving operational performance through process improvement and transformation initiatives- Strong analytical and problem-solving skills- Experience influencing senior leaders and working cross-functionally- Advanced Excel skills and experience with enterprise planning or workforce management systems- Excellent communication, leadership, and stakeholder management skillsLanguage RequirementsRequired- Fluent Portuguese- Fluent English- Fluent SpanishPreferred- FrenchWhy Join Us?This is an opportunity to influence how an international organization plans, prioritizes, and delivers work across the Americas. ●If you''re energized by solving complex operational challenges, leading high-performing teams, and building smarter, more efficient ways of working, we''d love to hear from you. ●. Requisitos para participar do processo. ● . O que oferecemos.