Technical Support Engineer (Analytics Focused)
ALLSTARSIT
Company & Product
Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra. About Role and Team:
As a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. Responsibilities:
● Investigate technical problems and diagnose root causes in Linux and Windows servers
● Develop, design, and propose solutions to meet the technological and business needs of customers (e.g. workarounds for product issues and additional features)
● Manage critical issues that impact customer’s business
● Work with R&D and Product teams to meet customer requirements and improve our product
● Present complex technical information about the product to the customers
● Take part in the creation and maintenance of our knowledge-based and community
● Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents Work Hours : US East business hours. Main Skills (What You’ve Already Accomplished...So Far):
● You already experienced with supporting complex product infrastructure and applications
● You have experience with troubleshooting web applications
● You have experience with databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic level
● You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc OR you are able to write and understand complex formulas
● You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana
● You are familiar with Linux
● You have experience in communication with English-speaking customers Nice to have:
● Experience with virtualization and cloud services (AWS, vSphere)
● Web development background and/or programming familiarity ( specifically JavaScript)
● Experience with NoSQL databases such as MongoDB or Hadoop
● Experience with RestAPI
● Networking knowledges
Vaga publicada há 24 dias atrás
Empregos semelhantes que podem ser interessantes para vocêCom base na vaga Technical Support Engineer (Analytics Focused) em Petrópolis, RJ
- ...decisions in dynamic financial markets. With a focus on speed and broad data coverage, Theta Data... ...to store, index, and serve at scale. We take engineering seriously. The Role We're hiring a Technical Support Engineer to be the front line of the customer experience...
- No Grupo SBF, reunimos duas grandes forças do esporte no Brasil: a Centauro, maior varejista esportiva multimarcas da América Latina, e a Fisia, distribuidora oficial da Nike no país. Queremos ser referência em esporte no Brasil e construir um futuro em que cada experiência...
- ...balance is part of our DNA. We focus on win-win-win relationships,... ...in Computer Science, IT Engineering, or similar; Proven experience... ...creation within EasyVista; Strong analytical and troubleshooting skills;... ...to Portugal with our support. What we expect from you Will...
- ...Opportunity – Data Engineer (Senior) | Brazil | Remote... ...join a global project supporting a leading... ...of data engineering, analytics, and business strategy... ...scalable data solutions that support decision-making and advanced... ...collaborate with both technical and non-technical stakeholders...
- ...people around the world are supported by a full spectrum of... ...system offers emotional support, guidance, therapy, and medication... ...for a Senior Software Engineer (Fullstack with Flutter focus) to support our Employer... ...and write RFCs and technical specifications to solve technical...
- ...success in a collaborative environment We are looking for a Support Engine e r. In this role you wi ll:Collaborate closely with... ...training compliance tra ck.PleaseReview: Serve as a technical point of contact for both Standalone and Veeva-integrated PleaseReview...
- ...Junior Customer Support Analyst (Technical Support) About the Opportunity We are looking for a Customer Support Specialist to join a global... ...helping customers, and working closely with product and engineering teams in a fast-paced environment. The ideal candidate...
- No Grupo SBF, reunimos duas grandes forças do esporte no Brasil: a Centauro, maior varejista esportiva multimarcas da América Latina, e a Fisia, distribuidora oficial da Nike no país. Queremos ser referência em esporte no Brasil e construir um futuro em que cada experiência...
- ...with US clients. We offer: ~100% Remote Work ~$20 USD per hour ~ Working only 40 hours per week Title: Functional Technical Support with EDI experience Key Responsibilities Resolve application functional and logical issues Provide end-user support...
- ...Description: This role is necessary to support the growth and of the Cybersecurity Analytics and Internal Risk team. This... ...visualization usage. Broad technical expertise with cybersecurity... ...Requirements University degree (engineering/IT/computer science) or equivalent...
- ...through industry-leading capabilities focused on Digital, Engineering and Cloud. The driving force behind... .... Roles & Responsibilities Support Salesforce users as necessary to set... ..., Indexes, Custom Objects, Reports, Analytical Snapshots and Dashboards, Page Layouts...
- ...time, remote Scrum Master & Technical Project Manager with 3+... ...coordinate delivery across engineering, data, and product teams. Cart... ...engineering teams Familiarity with analytics dashboards, data pipelines,... ...team environment. We are focused on providing world-class...
- ...Transmission Line Engineer - LATAM Our... ...responsible for supporting the analysis, design... ...who enjoys solving technical challenges,... ...Provide technical support to internal stakeholders... ...ETAP Strong analytical, problem-solving,... .... Customer-focused mindset with excellent...
$ 3.000
Mobile Engineer (React + React Native) LATAM | Remote... ...helping shape the technical direction of a growing... ...mobile platforms with a focus on usability, performance... ...automated tests to support long-term application... ...working on data-intensive, analytics, marketplace, or real...- ...Advanced English Ability to simplify complex technical concepts into clear, user-friendly... ...minimal supervision ✅ Technical Product Support Expertise Experience supporting enterprise products (SaaS or on-prem) Strong analytical and problem-solving skills Hands-on experience...
- ...professionals and the people leaders they support. To support our fast-growing team, we are... ...here. Key Responsibilities: Provide technical support for web-based platform, helping customers... ...and resolve support tickets with a focus on timely, thoughtful communication and a...
- Senior Software Engineer (Full Stack) Location: Remote... ...engineering team focused on delivering exceptional... ...to work on complex technical challenges, contribute... ...Deploy, monitor, and support applications in production... ...concepts. Strong analytical, troubleshooting, and...
- ...Sr. Workday Application Engineer – Workday Integrations (Corporate... ...Senior Application Engineer focused on Workday integrations . In... ...facilities, asset protection, and analytics. You’ll partner closely... ...Responsibilities Design, build, and support end-to-end Workday...
- ...and make better decisions. About the Role The Technical Project Manager will work closely with engineering and collaborate with client experience, operations... ...requirements, and action items are clearly documented. Support launch planning, testing coordination, and rollout...
- Data Engineer Brazil Data Analyst II Important Information... ...structures into actionable technical insights with a specific focus on Snowflake and SQL... ...within the Data Lake to support feature development, ensuring... ...Engineering, DevSecOps, Data & Analytics, Digital Experience,...
- ...We are seeking an experienced Customer Support Representative to be on the front lines... ...answering questions and troubleshooting technical problems. You will assist customers with... ...technical/diagnostic ability along with analytical ability to diagnose problems above basics...
- ...Site Reliability Engineer We are looking for a full... ...This role is heavily focused on AWS infrastructure,... ...infrastructure, with a strong focus on CloudFormation... ...releases Support release processes (availability... ...in sprints and technical discussions Required...
- ...Our client is a leading AI-powered Analytics Platform as a Service (AnPaaS) that... ...actionable decision As a Solutions Engineer, you will be a key technical partner to our Account Executives,... ...value. Lead technical and business-focused discovery sessions to qualify...
- ...services company built to support the freight brokerage industry... ...is a senior full‑stack engineering role focused on building and scaling the... ...Success Looks Like A successful engineer in this role: Builds... ...workflows and translate them into technical solutions. Ships high‑...
- ...wagering technology that supports over 1 million players... ...Success Manager (Technical) to join our 24/7 operations... ...this role? Strong analytical and problem-solving... ...Ability to remain calm, focused, and effective in a... ...Experience in Customer Support, Customer Success, Technical...
- ...interested in an updated resume . Role: AIS Engineer (LATAM - Remote) / Brazil and Colombi a.... ...vague business problems into high-impact technical roadmaps for C-suite stakeho ldersStrategic \"Challenger\" Mindset: Focuses on the 10% of innovation spend that drives...
- Senior .Net Engineer Resume: English Version only. Resume should... ...to complex projects with a focus on code quality, security,... ...contractor), you will apply your technical expertise to deliver high-... ...Excellent problem-solving and analytical abilities. Strong written and...
- ...Hiring Now | CAD & Simulation Engineer – Aerospace | Remote Contract... ...for an exciting aerospace-focused AI engineering project. We are... ...and design projects ✔ Strong analytical and problem-solving skills... ...standard tools • Translate technical requirements into simulation...
- ...can't keep up with the demand and need engineers to bring the product faster to the market... ...infrastructure as code Experience at product-focused startups using modern tooling and... ...Intro call with the founders (30 minutes) Technical walkthrough and async take-home task (approximately...
- Senior Network Engineer Brazil | Remot e We’re looking for an experience d Senior... ...firewall migration and automat ion, supporting customers through the full lifecycle of... ...rtinetExperien ce in customer-facing technical rolesHands-on scripting experience with...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Technical Support Engineer (Analytics Focused). Seja o primeiro a se candidatar!
