Customer Onboarding Analyst
Smarter Contact
About us:
Smarter Contact is the market-leading AI-powered communications platform for real estate professionals in the U.S., powering tens of millions of text and voice conversations every month, helping real estate professionals close more deals. We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly. This role defines the customer’s first impression of Smarter Contact and has clear growth potential within a fast-scaling SaaS company. This is a direct-hire role. What You’ll Own:
Lead and follow up on all 1-1 or group onboarding sessions via phone, video, text, and email using our own tech stack
Complete all daily CRM tasks (to-dos, emails, texts, calls, etc.)
Guide customers through initial setup, configuration, and first live campaigns
Establish clear expectations for SMS performance, compliance, and best practices
Reinforce Smarter Contact’s value proposition, positioning, and differentiators
Ensure customers reach defined activation milestones within the onboarding window
Proactively identify confusion, friction, or risk during onboarding-escalate and resolve
Document onboarding outcomes, next steps, and handoff notes clearly in CRM
Partner closely with Sales, Marketing, and Customer Experience to ensure a clean transition post onboarding.
Work a minimum of 40 hours/week between 10 AM - 7 pm Eastern Standard Time, Monday to Friday
Vaga publicada há 16 dias atrás
Empregos semelhantes que podem ser interessantes para vocêCom base na vaga Customer Onboarding Analyst em Maracanaú, CE
- ...voice conversations every month, helping real estate professionals close more deals. We're expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build...
$ 800
...Property Onboarding Coordinator (Remote | Full-Time) Premier Pads is a growing US based short-term rental management company seeking a highly organized and proactive Property Onboarding Coordinator to join our team. We currently manage around 400 short term rental properties...- ...quality control, Mindhive Global helps customers increase efficiency, reduce waste, and build... ...practice, that means: Owning the full customer relationship across every stakeholder... ...dependent on a single contact Driving onboarding and implementation as the primary customer...
- ...including: CloudSEK's Product Suite: CloudSEK XVigil constantly maps a customer's digital assets, identifies threats and enriches them with... ...prevention, and other cybersecurity issues. Act as a security analyst, offering insights and recommendations based on threats...
- ...smarter, actionable decisions for global customers across financial services, retail,... ...action. The Role As a Strategic Customer Success Manager, you will serve as a trusted... ...skills to handle complex implementations, onboarding, and technical discussions. ~...
- ...range of industries across the globe. Find out more at: As an Account Manager – Customer Success , you’ll be the strategic partner for our clients. You’ll guide them through onboarding, adoption, and ongoing optimization of our platform, ensuring they realize the...
- ...-paced, mission-driven environment. THE RESPONSIBILITIES Customer Success Serve as the dedicated point of contact for a portfolio... ...of clients, building trusted long-term relationships ~ Onboard new clients by guiding them through platform setup, training, and...
- ...introduction and implementation of annual contracts for enterprise customers. Designing, documenting, validating, and continuously improving... ...Demonstrated finance domain experience beyond general Business Analyst responsibilitie s. Nice to ha ve:Experience with Indeed's...
- ...to ensure accuracy, consistency, and resilience across material, service, and vendor records. General Competencies Strong customer service orientation and stakeholder‑management skills Effective time management and ability to anticipate needs and drive outcomes...
- ...Software Support Specialist who enjoys solving problems, helping customers succeed, and working closely with a team that cares deeply... ...partner with internal teams to improve both the product and the customer experience. This is a hands-on role in a collaborative team...
- About Us You will be working on customer support for a modern blockchain-based neo-banking app. Exciting opportunity to work with... ...customer support processes Guide users through KYC verification, onboarding, payments, account issues, and transaction queries, through...
- ...relevant parties to resolve user issues Working on generation of Reports, Workflows, Forms (Fields and Objects) Generate and schedule custom reports as requested Edit workflows as sales process evolves, including automated notifications Data Governance, enforce already...
- ...Description This is a full-time remote role for a Trade Compliance Analyst. The Trade Compliance Analyst will be responsible for ensuring... ...managing import activities and maintaining adherence to customs laws. Key responsibilities include conducting compliance audits...
- ...advancement and deployment of powerful AI systems. Turing helps customers in two ways: Working with the world’s leading AI labs to... ...projects will also help you learn how to leverage AI to be a better analyst. This is your chance to future-proof your career in an AI-first...
- Junior Customer Support Analyst (Technical Support) About the Opportunity We are looking for a Customer Support Specialist to join a global technology team supporting innovative digital products and platforms. This is a long-term remote opportunity for professionals...
- ...Duration: 6 months initially, with potential extension to 9 months. About the Role We are seeking a Senior RevOps Analyst - Churn to join our Customer organisation. Reporting to the RevOps Senior Manager - Customer, this role will lead the reporting, analysis, and...
- A Foursys é um time apaixonado por inovação, design e transformação digital. Somos globais, somos GPTW. ♿️ Na Foursys, celebramos a diversidade e acreditamos que são as diferentes ideias e perspectivas que nos enriquecem. Portanto, sua cor, religião, gênero, raça, nacionalidade...
- ...60 countries, we are seeking talented and ambitious individuals to join our company. The Role We are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers...
- ...Função: Senior Cloud Analyst (AWS Migration) Your day at NTT DATA A NTT DATA Inc. é uma empresa multinacional de tecnologia que integra, dentre seus serviços, o desenvolvimento de software, segurança, cloud e, principalmente, infraestrutura de TI. Estamos, segundo o...
- About InComm InComm is a global leader in the payments industry with over 30 years of experience and a presence in 30+ countries. As pioneers in gift cards, we hold two-thirds of the global market share. Our mission is to revolutionize global commerce through innovative...
- We are HCLTech, one of the world’s largest and fastest growing technology and DSA companies with over 227,000 professionals across 60 countries, driving progress through industry-leading capabilities focused on Digital, Engineering and Cloud. The driving force behind...
R$ 11.000 a R$ 16.000 mensal
Remote Salary - (CLT) - 11k - 16k BRL *Strong English skills* Insight Global is seeking a PMO & Portfolio Governance Consultant to support a Life Sciences company’s Enterprise Quality organization. This role partners closely with the Director of Enterprise Quality...- ...iGaming software is designed for distribution to casino and sportsbook operators across the EU, LatAm, and Asia. We’re looking for a Customer Success Manager (Technical) to join our 24/7 operations team. Our Customer Success team operates at the core of platform stability...
- ...Na ACXIA, ajudamos empresas a transformar suas jornadas de relacionamento utilizando Amazon Connect Customer, Inteligência Artificial Generativa e Agentic AI. Estamos buscando um(a) Solutions Architect para liderar o desenho de soluções inovadoras de Customer Experience...
- ...Estamos em busca de um(a) Senior IT Performance & KPI Analyst para atuar na estruturação, evolução e governança do framework de indicadores de performance de serviços de Tecnologia da Informação, em ambiente corporativo de grande porte. Essa pessoa será responsável por...
- ...candidaturas de pessoas pretas, mulheres, PCD, indígenas, LGBTQIA+ ou outros grupos minorizados Sobre a oportunidade: O(a) Customer Success Manager Enterprise Sênior é responsável por ser um parceiro estratégico de uma carteira mista de clientes nacionais e da região...
- ...are urgently looking for a Full Remote Senior Quality Assurance Analyst with strong understanding of the ServiceNow suite.... ...regression, UAT, and performance testing - tailored to the ServiceNow customization; Collaborating closely with the project team to understand...
- ...Technical Business Analyst – FIX Protocol / Trading Applications We are looking for a Technical Business Analyst with strong experience in FIX Protocol and trading applications to support technology initiatives within a global financial services environment. This role...
- Ensure financial planning, cost control, and financial governance for Platform / Technology areas. Core responsibilities Manage the receipt, validation, and follow-up of invoices, with strong focus on critical vendors. Support the monthly LE (Latest Estimate) process...
- ...travelling, and more — help our 75+ million customers get more from their money every day.... ...ensure a seamless experience every day. From onboarding to coaching and development, they... ...Administrator, Payroll Specialist, or Payroll Analyst managing end-to-end cycles ~ In-depth...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Customer Onboarding Analyst. Seja o primeiro a se candidatar!
