Wanted: Spanish and Portuguese speaking customer support
Titan Development
About Us You will be working on customer support for a modern blockchain-based neo-banking app. Exciting opportunity to work with the greatest Blockchain companies. The Role As one of our first Customer Support Specialists, you will be the face of our neo-banking app and the primary point of contact for our users.
This is a fully remote position with shift-based scheduling to ensure proper coverage across multiple time zones. You will work in coordination with the other support specialist to provide responsive support during peak user hours.
You’ll handle inbound support, help users resolve issues quickly, and help shape our customer support experience, knowledge base, and processes from the ground up. High performers will have clear growth opportunities into Customer Experience Design, Service Design, and Quality Assurance roles as the team expands. What You’ll Do Provide high-quality support via tickets, live chat, and email for users
Help maintain and improve customer support software
Influence the design of our customer experience
Help define and refine our customer support processes
Guide users through KYC verification, onboarding, payments, account issues, and transaction queries, through guides and ticket support where necessary
Strictly follow compliance procedures, particularly around account restrictions, transaction disputes, and regulatory requirements
Create, maintain, and continuously improve help center articles in your supported languages
Identify recurring problems and collaborate with product & engineering teams to drive root-cause fixes
Work with our AI support bot to improve automated deflection and response accuracy
Ensure smooth shift handovers and maintain excellent team coordination
Track, observe and analyze Customer Experience metrics to help shape the design of our product and service Requirements Must-have:
Professional working proficiency in English (written and verbal)
Full professional proficiency in Spanish + Portuguese (written and verbal)
Previous customer support experience in fintech, crypto, payments, or banking
Hands-on experience with helpdesk tools (Zendesk, Freshdesk, Intercom, or similar)
Strong attention to detail and excellent written communication skills
Availability and flexibility for shift work to cover time zones (including some evenings or weekends depending on the assigned shift), and emergency/standby cover for critical items Nice-to-have:
Experience with KYC/AML processes or compliance-related support
Familiarity with crypto wallets, blockchain transactions, or Web3 applications
Experience writing help center or knowledge base content
Customer experience and service design skills
System admin technology skills
Written and verbal working proficiency in additional languages is a considerably desirable What We Offer Great salary for great skills
Vaga publicada há 5 horas atrás
Empregos semelhantes que podem ser interessantes para vocêCom base na vaga Wanted: Spanish and Portuguese speaking customer support em Campo Largo, PR
- ...provider of org chart automation and workforce planning software... ...and the people leaders they support. To support our fast-growing... ...enjoys solving problems, helping customers succeed, and working closely... ...both the product and the customer experience. This is a hands-on...
- ...JoVE is the world- leading producer and provider of video solutions with the mission... ...The Role We are seeking an experienced Customer Support Representative to be on the front lines... ...and excellent communication skills, we want to talk to you. The Support Team here at...
- ...Models (LLMs). You will evaluate, generate, and refine multi-modal data (text, image, or... ..., safe, and culturally resonant for the Portuguese market. Key Responsibilities Multi-... .... What We Offer: An innovative and supportive global working environment. Opportunities...
- Job Title: Project Coordinator (Spanish/English Bilingual) Location: Remote (Brazil... ...a bilingual Project Coordinator to support project delivery and customer engagements. The ideal candidate... ...(Drive, Docs, Sheets, Slides )Portuguese language skill sBachelor's degree in...
- ...culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through... ...in a collaborative environment We are looking for a Support Engineer . In this role, you will: Collaborate closely with...
- ...for delivering high-speed options and stocks data. Our mission is to empower... ...The Role We're hiring a Technical Support Engineer to be the front line of the customer experience at Theta Data. This is... ...this promise seriously, and we want someone who will, too! What You'...
- ...Experience? Start Yours Here! We are a Portuguese technology consulting company with a strong... ...12 years of experience in the market and reached the status of \"large company\" in... ...Availability to relocate to Portugal with our support. What we expect from you Will to...
- ...platform enabling customers to connect multiple... ..., apply formulas, and customize via... ...embedding. The product supports both SaaS and on-prem deployments. Support is organized into... ...issues that impact customer’s business ●... ...communication with English-speaking customers Nice...
- ...are HCLTech, one of the world’s largest and fastest growing technology and DSA companies... ...themselves. Roles & Responsibilities Support Salesforce users as necessary to set up... ...Fields and Objects) Generate and schedule custom reports as requested Edit workflows as sales...
- ...partner for early-stage SaaS and AI startups based in the United... ...compliance solutions while supporting smooth internal operations. You... .... THE RESPONSIBILITIES Customer Success Serve as the dedicated... ...improvements Operations & Process Support Support internal operational...
- ...candidaturas de pessoas pretas, mulheres, PCD, indígenas, LGBTQIA+ ou outros grupos minorizados Sobre a oportunidade: O(a) Customer Success Manager Enterprise Sênior é responsável por ser um parceiro estratégico de uma carteira mista de clientes nacionais e da região...
- ...deliver high-quality, value-added products and services to customers in over 90 countries. As a trusted... ..., and development discussions. Supports Regional HR teams and ensures strong... ...HR processes, using data insights to support decision-making and continuous improvement...
- Ensure financial planning, cost control, and financial governance for Platform / Technology... ..., with strong focus on critical vendors. Support the monthly LE (Latest Estimate)... ...High proficiency in English (Fluent) and Portuguese (Fluent). Sof Skills: Excellent communication...
- ...biggest winners in sports betting and online casino products. We... ...money wagering technology that supports over 1 million players. Our... ...Asia. We’re looking for a Customer Success Manager (Technical) to... ...advantage: Experience in Customer Support, Customer Success, Technical...
- IP Translation and Filing Client Care Specialist Sun IP is a global leader in patent translation, foreign filing, and annuity solutions... ...informed. Produce and manipulate reports in Microsoft Excel to support internal tracking, client updates, and workflow oversight....
- ...market by developing strategic customer relationships and turning technical... ...trusted long-term partner. • Support high-level business discussions... ...• Fluent in English and Portuguese, both written and spoken... ...system equipment. • Ability to speak additional local languages...
- ...Work ~$20 USD per hour ~ Working only 40 hours per week Title: Functional Technical Support with EDI experience Key Responsibilities Resolve application functional and logical issues Provide end-user support and guidance Support incident lifecycle...
- About the job We are looking for Portuguese speakers who are comfortable speaking both Portuguese and English to participate in a paid remote voice recording project... ...computer in a quiet room Requirements Portuguese speaker Fluent in both Portuguese and English...
- ...advanced machine vision and bespoke AI models, the... ...verified quality data supports stronger supplier... ...Mindhive Global helps customers increase efficiency, reduce... ...: Owning the full customer relationship across... ...preferred, especially Portuguese) Demonstrated experience...
- ...super enthusiastic, passionate, and highly driven people, working... ...XVigil constantly maps a customer’s digital assets, identifies... ...identified threats including takedown support. A powerful Attack Surface... ...proficiency over English and Portuguese is required. Proven track...
- ...leading to both higher efficiency and effectiveness to create deep... ...: As an Account Manager – Customer Success , you’ll be the... ...potential of our technology to support the clients’ Operational Excellence... ...in Portugues, English with Spanish as a plus Excellent writing, communication...
R$ 120.898 por año
...projects forward, make tough decisions, and push back when needed Proven experience with... ...Agile ceremonies Bilingual (English, Spanish, Portugues) Financial background Nice... ...accountability, and communicate effectively across global teams in English and Spanish/Portuguese.- ...empowers product teams and developers to embed... ...decisions for global customers across financial services... ...The Role As a Strategic Customer Success Manager, you... ...Product, Engineering, and Support to ensure customers... ...English required; Portuguese a plus). Results-driven...
- ...you will bridge the client needs and technical execution, managing both high-touch, custom audience requests and the development... ...Data Literacy: Ability to speak \"data\"—comfortable discussing SQL... ...taking on challenging work, wants to grow their skills and experiences...
- ...Promises of transformation. And most of them fail to... ...that prioritises real speaking ability. We measure... ...looking for a teacher who wants to be part of something... ...results seriously. If you want a place to clock in,... ...actually remember Support students via WhatsApp between...
- ...learning full of opportunities for improvement and mutual development. The ideal scenario to... .... We are looking for (job name) who wants to learn and transform his career. In... ...: (responsibilities) Provide end-to-end support (L1–L3) for Veeva RIM and Veeva SafetyDocs...
$ 800 a $ 1.280 mensal
...growing companies in the U.S., Canada, and beyond that are building distributed... ...responsible for providing administrative and customer service support, coordinating schedules, maintaining... ...Languages: English mandatory Portuguese mandatory Next Steps: Send your...- ...victims of human trafficking, and other vulnerable individuals.... ...100% fluent in English and Portuguese, has excellent writing and communication... ...Skills Team Player Excellent Customer Service Skills Highly... ...A mission‑driven, inclusive, supportive team. How to Apply:...
- ...To achieve this, we are rapidly expanding our crowd-sourcing and freelance network across Latin America. The Role We need... ...grind of mass hiring. Language: Bilingual in English and Portuguese (Spanish is a strong plus for covering LATAM). Prefered Setup: Established...
- ...to a global audience. We are looking for a creative and detail-oriented Junior Writer to support content localization, AI-driven script adaptation, and... ...responsible for adapting and localizing English content into portuguese - culturally relevant versions, ensuring narrative...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Wanted: Spanish and Portuguese speaking customer support. Seja o primeiro a se candidatar!
