Sr Operations Manager, SSD Operations

We are looking for a results-driven Regional Manager to lead Sub Same Day (SSD) operations across multiple sites in the São Paulo Metro Area. This leader will own end-to-end operational performance — from inbound transfers through dispatch to last mile — ensuring we deliver on our ultra-fast promise (3-hour delivery) while maintaining the highest standards of safety, quality, and cost efficiency. The Regional Manager will be responsible for building a high-performing team, driving continuous improvement, and scaling operations to meet growing customer demand in one of Brazil's most complex and dynamic logistics environments.

Key job responsibilities - Safety & Compliance: Own the safety culture across all nodes in the São Paulo metro region, ensuring zero-tolerance for safety violations and driving proactive risk mitigation programs - People Leadership: Lead, develop, and coach a team of Site Leads/Area Managers across multiple nodes; drive talent development, succession planning, and a culture of ownership and accountability - Network Performance: Monitor and optimize key operational metrics (OTR, throughput per hour, fill rates, dispatch compliance, DPMO) to ensure consistent performance across all sites - Capacity & Planning: Partner with Planning and Network Design teams to forecast volume, manage labor capacity, and ensure operational readiness for peak events and network expansion - Continuous Improvement: Identify and eliminate defects through root cause analysis; implement standardized mechanisms (Gemba walks, audits, daily/weekly business reviews) to raise the performance bar across all nodes - Stakeholder Management: Collaborate cross-functionally with Transportation, Last Mile, PXT, and Finance teams to resolve constraints, align on priorities, and deliver business outcomes - Cost Management: Own P&L accountability for the region; drive labor efficiency, reduce cost per package, and identify opportunities for operational savings without compromising speed or quality - Expansion Support: Support launches of new SSD nodes in the metro area, ensuring operational readiness, process standardization, and seamless ramp-up

BASIC QUALIFICATIONS

- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations - Experience in communication and presentation skills, both written and verbal in Portuguese & English - Bachelor's degree - Experience in managing teams - Experience in logistics PREFERRED QUALIFICATIONS

- Experience building, managing and coaching a team in a high-growth environment - MBA, or Bachelor's degree in supply chain management, operations, engineering, analytics or related field - Work flexible schedule including weekends, nights, and holidays - Experience in last-mile delivery, e-commerce fulfillment, or same-day/sub-same-day logistics operations - Knowledge of São Paulo metro logistics infrastructure, traffic patterns, and regulatory landscape

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