Client Success Manager

Client Success Manager - Detalhes da Vaga. ● Hourly pay during training will be between $12-$15. ●After successfully completing the 90-day training period, you will be eligible for a full-time position of 30–40 hours per week with salary, based on your performance and capabilities. ● At that time, you will also become eligible to participate in our bonus program. ●You will be paid for this role as a contractor. ●To apply see this page: ●Com/csmWe look forward to learning more about you!Staffless Practice helps wellness practitioners simplify, systemize, and scale their businesses through two core offerings:The Practice Suite – our all-in-one software platform built on GoHighLevel that streamlines operations and communication. ●The Suite Success Program – our guided coaching program that helps practices implement and thrive using The Practice Suite. ●Our mission is simple: to spread joy like wildfire to practices worldwide. ●Our values are Integrity, Disney-Experience, Joy, and Great Work. ●We are a joyful, mission-driven company looking for a proactive Client Success Manager who can oversee client relationships, team coordination, and account organization — all while keeping projects moving and clients smiling. ●Role OverviewThe Client Success Manager (CSM) serves as the primary point of contact for our clients (we call them Suitees). ● You’ll ensure every client is supported from onboarding through ongoing success, coordinating with our internal team to deliver great work and magical experiences. ●Key ResponsibilitiesClient ManagementServe as the main point of contact for assigned clients. ●Lead onboarding calls, ensuring expectations and deliverables are clear. ●Manage client onboarding and offboarding. ●Conduct regular check-ins, client status, and strategy meetings. ●Organize and send client gifts and milestone touchpoints. ●Identify and present upsell opportunities. ●Team CoordinationOversee internal task lists to ensure deliverables are completed on time. ●Communicate client updates, requests, and changes with the internal team. ●Follow up on assigned tasks and keep projects moving efficiently. ●Ensure alignment between client expectations and internal execution. ●Account OversightReview client accounts for progress, billing accuracy, and performance. ●Maintain organized client records and documentation. ●Track retention, renewal dates, and satisfaction levels. ●Prepare and deliver client success summaries and reports. ●QualificationsProven experience in client success, account management, or operations (marketing or service-based experience preferred). ●Strong organizational and communication skills. ●Experience using CRM and project management tools (GoHighLevel experience preferred). ●Ability to manage multiple accounts and priorities. ●Positive, professional, and client-centered attitude. ●Preferred SkillsUnderstanding of small business or healthcare practice operations. ●Familiarity with Monday. ●Com. ● Slack, GHL. ●Experience working with remote teams. ●Ability to create and present client-facing reports and resources. ●Why You’ll Love Working With UsA joyful, mission-driven culture. ●Remote flexibility and room for growth. ●Supportive leadership that values creativity and initiative. ●Opportunity to help wellness professionals worldwide thrive. ●We look forward to meeting someone who can help us spread joy like wildfire to the practices we serve!To apply - see this page ●Com/csm. Requisitos para participar do processo. ● . O que oferecemos.