Implementation Specialist

Implementation Specialist - Detalhes da Vaga. ● This is a hospitality implementation and project coordination role, not a technical support position. ● Each coordinator will manage a portfolio of hotels and serve as their primary point of contact throughout the implementation process. ●The role is responsible for ensuring that hotel information is collected accurately, implementation activities remain on schedule, required training is completed, and issues are communicated to the appropriate teams. ● The successful candidate will coordinate closely with hotel properties, regional commercial stakeholders, corporate support teams, external vendors and technical resources. ●Hospitality industry experience is the primary requirement. ● Technical experience is valuable but secondary. ●Key responsibilitiesServe as the primary implementation contact for assigned hotel properties. ●Coordinate hotel-level activities for the rollout of a Sales & Catering platform. ●Guide properties through implementation milestones, readiness requirements and deployment gates. ●Ensure required hotel data is accurately gathered, mapped, validated and entered into implementation workbooks and systems of record. ●Follow up on missing information, corrections and data discrepancies. ●Track implementation progress, critical deadlines and hotel activation status. ●Identify delays and risks, take appropriate follow-up action and escalate issues when necessary. ●Verify that required e-learning modules and training activities are completed before hotels advance to the next implementation phase. ●Follow up with hotels that are behind schedule or have not completed required activities. ●Coordinate between hotel properties, corporate support teams, regional commercial leads, external vendors and technical resources. ●Facilitate consultation calls to ensure that platform configurations reflect each hotel’s operational and commercial needs. ●Validate required participation agreements, billing arrangements and other property-level deployment requirements. ●Maintain accurate implementation records, dashboards and status reports. ●Provide regional stakeholders and program leadership with clear updates on implementation progress. ●Support early-adopter initiatives and encourage hotels to begin implementation ahead of mandatory deadlines. ●Help ensure consistent communication and execution across multiple implementation workstreams and hotel properties. ●Required qualificationsAt least three years of experience in the travel or hospitality industry. ●Strong understanding of hotel operations and the impact that technology changes can have on property teams. ●Experience working in or closely with hotel sales, catering, groups, events or commercial teams. ●Advanced or fluent English, with excellent written and verbal communication skills. ●Strong project coordination, organization and timeline-management abilities. ●Ability to manage multiple hotel properties, priorities and stakeholders simultaneously. ●Strong relationship-building and influencing skills. ●Ability to motivate stakeholders, reinforce deadlines and follow up consistently without direct authority. ●Strong problem-solving skills and a proactive approach to identifying and resolving implementation risks. ●Emotional intelligence, self-awareness and cultural sensitivity. ●Confidence working with spreadsheets, implementation workbooks, dashboards, presentations and project-tracking tools. ●Ability to work independently within a remote and internationally distributed team. ●Preferred qualificationsExperience with Delphi, Delphi FDC, Amadeus Sales & Event Management or another hotel Sales & Catering platform. ●Experience with Property Management Systems (PMS) or other hotel technology implementations. ●Salesforce experience. ●Previous involvement in hotel technology rollouts, system migrations, hotel openings or property conversions. ●Experience supporting implementations across multiple hotel properties or regions. ●Experience coordinating hotel teams, vendors and technical resources. ●University degree in hospitality, business, project management or a related field. ● A degree is preferred but not required. ●Ideal candidateThe ideal candidate understands hotel operations and has experience working with hotel sales, catering, groups or events teams. ● They recognize the operational disruption that a new system can create and can guide hotel teams through change with empathy, organization and accountability. ●They are comfortable managing deadlines, following up persistently, maintaining accurate records and communicating with stakeholders at different levels of an organization. ● They do not need to be a technical specialist, but they should be confident working alongside technical teams and learning hotel technology platforms. ●This role does not includeTechnical product support or software troubleshooting. ●Software development or system engineering. ●Product enhancement or feature-request management. ●Product testing or quality assurance. ●Ownership of software defects or technical product issues. ●. Requisitos para participar do processo. ● . O que oferecemos.