Project Manager

About Lilo Social

Lilo Social is a full-funnel eCommerce growth agency specializing in acquisition and retention for direct-to-consumer brands. With a team of over 75 professionals, we deliver best-in-class paid media, email marketing, and creative services to help brands scale profitably. We work across the entire customer lifecycle: from content creation and paid advertising to conversion rate optimization and retention marketing.

Our partnership-first approach has earned us a 90% client retention rate and recognition as an Inc. 5000 honoree for three consecutive years (2023, 2024, 2025). We are proud to be a Klaviyo Master Elite Agency, a distinction held by only 0.2% of Klaviyo's 6,500+ partners. To date, we have driven billions of dollars in attributed revenue for our partners.

The Role

We are seeking a Project Manager to serve as the operational backbone of client delivery, coordinating workflows across creative, media, and retention teams. You will be responsible for managing project timelines, organizing resources, and ensuring seamless communication between internal teams and clients to maintain the high standard of service our partners expect.

What Success Looks Like

• Consistent on-time delivery of client deliverables and campaign launches
• Streamlined workflows that eliminate bottlenecks and improve team velocity
• High client satisfaction scores through proactive communication and organized project management
• Well-documented processes that scale efficiently as the team and client base grow

Responsibilities

• Manage project timelines and deliverables across multiple client accounts simultaneously
• Coordinate between creative, media buying, retention, and