Wanted: Technical Customer Success Manager

Wanted: Technical Customer Success Manager - Detalhes da Vaga. ● We need both at once: a technical consultant who speaks the client''s language, understands their operations, and knows exactly how our platform can grow their business. ●This role is not primarily focused on acquiring new clients. ● Your mission will be to deepen, expand, and maximize the value our current clients get from the platform through upselling, cross-selling, and long-term consultative relationships. ●ABOUT THE COMPANYA SaaS company in regional expansion, delivering high-impact solutions for enterprise clients across LATAM. ● The platform supports complex operational processes and integrates with clients'' existing systems to generate measurable business value. ●Agile team, high-performance culture, and a product that keeps evolving. ● This role is central to that growth. ●YOUR MISSIONYou will be the strategic link between the company and its most important clients. ● Your job is to make sure each client not only uses the platform well, but continuously discovers new ways it can transform their business. ●From day one, you''ll operate as a trusted technical consultant: someone who understands the solution''s architecture, knows the integration possibilities, and can articulate expansion opportunities in the client''s language. ●WHAT YOU''LL DOAccount Growth Identify and execute upselling and cross-selling opportunities within the existing client base. ● Build account growth plans: understand each client''s roadmap and align it with our product evolution. ● Manage renewal and expansion cycles with a long-term focus. ●Applied Technical Consulting Develop a deep understanding of how our platform works: architecture, modules, APIs, and integrations. ● Analyze client systems (ERP, BMS, CMMS, CRM, and others) to identify integration and expansion opportunities. ● Participate in technical meetings, discovery sessions, and consultative presentations alongside product and engineering teams. ●Strategic Client Relationships Maintain high-level relationships with technical, operational, and executive stakeholders within each account. ● Be the client''s go-to consultative reference: the person they call when they want to evolve, not just when they have a problem. ● Monitor account health (adoption, usage, ROI) and act proactively on risk or opportunity signals. ●Internal Collaboration Work closely with Product, Engineering, and Customer Support teams to ensure a cohesive client experience. ● Translate client needs into the product roadmap in a structured, evidence-based way. ● Maintain pipeline, forecast, and expansion metrics in CRM with rigor and consistency. ●WHAT WE''RE LOOKING FORExperience 4 to 7 years in Customer Success, Technical Account Management, or Technical Consulting roles at SaaS or technology companies. ● Proven track record managing enterprise accounts through expansion and renewal cycles. ● Demonstrable history of upselling and cross-selling driven by technical knowledge and consultative relationships. ● Experience in LATAM markets is highly valued. ●Technical Profile (core requirement) Background in Computer Engineering, Information Systems, Telecommunications, or related fields or a commercial profile with a solid, demonstrable technical foundation. ● Genuine ability to understand how software works: modules, integrations, APIs, and data flows. ● Experience engaging with client system architectures and evaluating integration scenarios. ● Comfortable moving between technical conversations (IT, Engineering) and executive ones (C-Level, Operations). ●Language Requirements Spanish fluency is mandatory all current clients operate in Spanish across LATAM. ● English proficiency is required for this role. ● Portuguese is a plus. ●Nice to Have Experience with SaaS solutions, IoT, smart buildings, analytics, digital platforms, or operational transformation. ● Industry knowledge in retail, airports, hospitality, real estate, or large physical operations. ● Familiarity with CRM tools and Customer Success methodologies (Gainsight, ChurnZero, HubSpot, or similar). ●WE''RE LOOKING FOR SOMEONE WHO. ●. ●. ● Sells from expertise, not from a catalog. ● Sees client success as their own performance metric. ● Is curious, analytical, and energized by complex problems. ● Can build both technical and commercial trust simultaneously. ● Thrives in dynamic environments with real autonomy and high standards. ●WHAT THIS OPPORTUNITY OFFERS A strategic role with direct impact on company growth. ● Work with an innovative SaaS platform in active regional expansion. ● Direct collaboration with Product, Engineering, and Leadership teams. ● Agile, collaborative culture focused on high performance. ● Real space for professional growth and career development across LATAM. ●Interested?If your career has combined technical knowledge with commercial impact if you understand how software works from the inside and know how to translate that into client value we''d love to meet you. ●Apply and tell us: how have you helped a client grow by getting more out of the technology they already had?. Requisitos para participar do processo. ● . O que oferecemos.