Salesforce Support Analyst

We are HCLTech, one of the world’s largest and fastest growing technology and DSA companies with over 227,000 professionals across 60 countries, driving progress through industry-leading capabilities focused on Digital, Engineering and Cloud.

The driving force behind this work, our people, is a diverse, creative and passionate audience that enables us to continually raise the bar for excellence in our services. We strive to empower each of our professionals to achieve their best, while also striving to help them find their daily inspiration and become the best version of themselves.

Roles & Responsibilities

• Support Salesforce users as necessary to set up fields, profiles, roles, security & other configurations
• Investigate bugs reported by users falling for L1/L2/L3 Support falling under Service Requests, Incidents and Problems
• Managing Salesforce General Admin responsibilities such as - User management (add/delete users)
• Handle inbound queries for Salesforce Users and work with all relevant parties to resolve user issues
• Working on generation of Reports, Workflows, Forms (Fields and Objects)
• Generate and schedule custom reports as requested
• Edit workflows as sales process evolves, including automated notifications
• Data Governance, enforce already defined policies & procedures and keep refining them as per current environment & needs
• Provide Release management support for new projects, enhancements
• Should be able to Document/support the Salesforce platform upgrades.
• Work with large volume of Data that includes Data related activities like Cleansing, Deduplication, Extraction, Manipulation, Upload & Reporting

Desired Skills & Experience

• Experience in Salesforce support operations including handling incidents and bug fixes
• Experience of working in SFDC Profiles/Roles and Sharing Rules, groups, queues, security and permissions, Validation Rules, Tasks, Workflow rules, Controllers and Triggers, Indexes, Custom Objects, Reports, Analytical Snapshots and Dashboards, Page Layouts etc.
• Development/SFDC Configuration/Force.Com Customization using Apex Data Loader utility
• Update and maintain Knowledge data base for recurring incidents
• Follow Salesforce best practices for incident management
• RCA for recurring incidents and SLA based support
• Develop reports and dashboards to support the delivery of business key metrics.
• Contribute and prepare effective training modules and user guides

Interpersonal Skills

• Excellent written, verbal and presentation skills
• Ability to effectively prioritize and execute tasks, and collaborate with various stakeholders and deliver in tight timelines
• Experience working in a team-oriented, collaborative environment

Equality & Opportunity for All

Representing 165 nationalities worldwide, we are proud to be an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, religion, sex, color, age, national origin, pregnancy, sexual orientation, disability or genetic information, or any other protected classification, in accordance with federal, state and/or local laws

At HCLTech, we don’t just offer jobs — we offer journeys. Join a global team where your work drives innovation, your ideas matter, and your growth is supported every step of the way.

Why Choose HCLTech?

• Be part of a purpose-led organization with a global footprint
• Collaborate with diverse teams across borders
• Work on cutting-edge technologies in enterprise integration
• Enjoy career mobility, continuous learning, and a culture of inclusion