Customer Success & Operations Associate

About Foundey

Foundey (formerly Uitify) is an embedded product design partner for early-stage SaaS and AI startups based in the United States. We help founders improve product clarity, user experience, and go-to-market execution through senior design thinking combined with fast, high-quality execution. We partner closely with ambitious startup teams to transform complex ideas into intuitive products, compelling narratives, and scalable digital experiences. Our work sits at the intersection of product strategy, design excellence, and business growth. THE ROLE In this role, you will be the primary point of contact for our clients, ensuring they get maximum value from our compliance solutions while supporting smooth internal operations. You will work at the intersection of client relationship management, process optimization, and regulatory knowledge — making this an ideal position for someone who thrives in a fast-paced, mission-driven environment. THE RESPONSIBILITIES Customer Success Serve as the dedicated point of contact for a portfolio of clients, building trusted long-term relationships Onboard new clients by guiding them through platform setup, training, and initial compliance workflows Conduct regular check-ins, business reviews, and health assessments to track client satisfaction and product adoption Proactively identify at-risk accounts and develop retention strategies in collaboration with Sales and Product teams Gather and synthesize client feedback to inform product roadmap and service improvements Operations & Process Support Support internal operational processes including workflow documentation, project tracking, and reporting Maintain accurate client data and interaction records in the CRM system (Notion) Assist in the development and refinement of SOPs, playbooks, and knowledge base content Monitor deliverables and deadlines on behalf of clients, flagging risks proactively. Compliance Support Develop a working understanding of the regulatory frameworks relevant to our clients (e.g., US and International entity compliance) Help complete orders for compliance related services such as business formations and Annual filings ect. QUALIFICATIONS 2+ years of experience in customer success, account management, or operations Exceptional written and verbal (English) communication skills with the ability to explain complex concepts clearly Strong organizational skills and the ability to manage multiple priorities and client accounts simultaneously Proficiency with Notion, Google and project management platforms is a plus A proactive, problem-solving mindset with a high attention to detail Experience supporting onboarding or implementation processes for software products Why Join Us? At Foundey, you will play a key role in shaping how an ambitious startup design partner communicates its value to the world. Today, our biggest bottleneck is not delivery — it's clarity. We are looking for someone who can help sharpen our story, accelerate our sales process, and build unmistakable positioning in a highly competitive market. You'll work directly with founders, influence business strategy, and have meaningful ownership over how Foundey grows, communicates, and wins clients.