Product Support Specialist
Jobtome
- visit our website and learn more about us!
What are we looking for:
Customer Communication Excellence
- Experiecne working with international customers (North America & Europe)
- Advanced English
- Ability to simplify complex technical concepts into clear, user-friendly language
- Confidence to lead and manage customer calls independently
- A structured approach: problem → analysis → solution
- Strong written & verbal communication (emails, calls, demos, KT sessions)
- Experience handling customer queries with ownership and minimal supervision
Technical Product Support Expertise
- Experience supporting enterprise products (SaaS or on-prem)
- Strong analytical and problem-solving skills
- Hands-on experience troubleshooting across:
- Applications
- APIs
- Databases
- Networking & security layers
- Ability to go beyond ticket handling:
- Root cause analysis
- Log investigation
- API debugging
- Comfortable working in live production environments independently
Nice to have:
- Familiar with SailPoint tool.
- Knowledge and experience with cybersecurity and Identity and access management (IAM)
Please, submit resumé in English.
Vaga publicada há 7 dias atrás
Empregos semelhantes que podem ser interessantes para vocêCom base na vaga Product Support Specialist em Jaraguá do Sul, SC
- ...professionals and the people leaders they support. To support our fast-growing team, we are hiring a Software Support Specialist who enjoys solving problems, helping customers... ...with a team that cares deeply about the product and the people who use it. In this role, you...
- ...troubleshooting skills; English proficiency at B2 level or above (mandatory); French is a plus. Availability to relocate to Portugal with our support. What we expect from you Will to exceed expectations (your own and the ones defined by Affinity); Exceptional skills and the...
- Junior Customer Support Analyst (Technical Support) About the Opportunity... ...for a Customer Support Specialist to join a global technology... ...innovative digital products and platforms. This is a long... ...customers, and working closely with product and engineering teams in a fast...
- ...success in a collaborative environment We are looking for a Support Engineer . In this role, you will: Collaborate closely... ..., and user experience enhancements. Troubleshoot critical production issues, including system unavailability and data integrity problems...
- Company Description Metrobi is a fulfillment platform designed to support local businesses, particularly in industries like food and... ...are well explained and solutions are testable and aligned with product goals. Collaborate with the Product Manager to translate...
- ...Metal Fabrication ACM & Metal Panel Systems Building Envelope Products Insulation Systems Waterproofing & Air Barrier Systems Fasteners... ...supplier partnerships, and creating scalable procurement processes to support Longarone's next phase of growth. Key Responsibilities...
- ...Portuguese Sketches, you oversee the end-to-end production workflow, ensuring high-quality,... ...across Video Editors and QC Specialists. ~ Production Continuity Ownership:... ...transition guides, tracking frameworks) to support workflow clarity, team alignment, and smooth...
- ...to deliver just that. Our powerhouse of products — including spending, saving, investing,... ...Revolut’s People team shapes how we support our people and ensure a seamless experience... ...success. We're looking for a Payroll Specialist to provide the greatest support to our employees...
- ...will be working on customer support for a modern blockchain-based... ...our first Customer Support Specialists, you will be the face of our... ...coordination with the other support specialist to provide responsive... ...and collaborate with product & engineering teams to drive...
- ...We are looking for a remote, full-time Product Owner with 3–5 years of experience working closely with business stakeholders, engineering... ...partnering with engineering to refine product designs, support implementation discussions, and ensure features are built with...
- ...regularly updated. Build strong, long-term relationships with customers by understanding their goals, preferences, and business needs. Support the end-to-end matching process by reviewing candidate documentation and identifying best-fit talent for open positions. Write...
- ...metro areas in the US. Role Description As an operational specialist, you will monitor ongoing delivery routes, assist delivery... ...Eastern US time zone (EDT) - Experience in logistics, courier operations, customer support, customer success, or account management
- ...In this role you will: (responsibilities) Provide end-to-end support (L1–L3) for Veeva RIM and Veeva SafetyDocs platforms,... ...optimization, and user experience enhancements. Troubleshoot critical production issues, including system unavailability and data integrity...
- ...We are looking for a remote, full-time Product Owner with 3-5 years of product owner or technical product manager experience. In this role, you will bridge the client needs and technical execution, managing both high-touch, custom audience requests and the development...
- ...Title: Senior Specialist, Global ICSR Case Processing & QC Department: Global Patient... ..., meeting compliance and productivity targets, and supporting onboarding and training for new team... ...team members, provide feedback, and support the onboarding process. Qualifications...
- ...intricate financial data to store, index, and serve at scale. We take engineering seriously. The Role We're hiring a Technical Support Engineer to be the front line of the customer experience at Theta Data. This is not a generic helpdesk role. Our customers are quantitative...
- ...company. The Role We are seeking an experienced Customer Support Representative to be on the front lines by answering questions... ...troubleshooting technical problems. You will assist customers with JoVE’s products and also guide clients through any technical issue they might...
- ...leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI...
- ...has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling... ...unlock efficiency and power global growth. We're looking for a Product Operations Manager to help shape how we continue to expand and...
- ...leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI...
- ...leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI...
$ 500
Job Title: Owner Relations Specialist (Remote) - Property Management Compensation: 9am - 7pm Saturday & Sunday $500/month (remote, part... ...growing, dynamic property management company Remote role with a supportive team environment Opportunity to take ownership of a key role...- ...leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI...
- ...also striving to help them find their daily inspiration and become the best version of themselves. Roles & Responsibilities Support Salesforce users as necessary to set up fields, profiles, roles, security & other configurations Investigate bugs reported by...
R$ 7.000 a R$ 9.000 mensal
- Sobre a vaga A Payfy é uma fintech que fornece soluções para a gestão de despesas corporativas. Usando tecnologia inovadora a empresa se concentra em trazer transparência para gastos empresariais, simplificando e automatizando processos de gestão financeira através...- ...Overview of the role: The Data Privacy & Compliance Specialist position involves supporting data protection initiatives and helping maintain... ...cutting-edge resources for seamless collaboration and productivity. - Autonomous Workflow: Take control of your schedule...
- ...sensitive or nuanced content. - Prior exposure to Generative AI technologies and principles. What We Offer: - An innovative and supportive global working environment. - Opportunities for continuous learning and growth. - Competitive compensation and remote working...
- ...have 60+ Data team members in our Investor business who build, create and maintain our data products, and we are looking to further expand the team to continue to increase our product portfolio. Those with strong analytical skills who are passionate about data and excited...
- A Juntos Somos Mais é uma startup de tecnologia atuando no mercado da construção civil desde 2018 que tem como acionistas três gigantes do mercado: Votorantim Cimentos, Gerdau e Tigre. Fazemos isso por meio de tecnologia, com produtos próprios, parcerias, aquisições...
- Company & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources... ...via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data,...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Product Support Specialist. Seja o primeiro a se candidatar!
