Senior Transition Manager

Senior Transition Manager - Detalhes da Vaga. ● This is a highly visible, customer-facing consulting role that requires a seasoned professional capable of establishing governance, driving operational readiness, and ensuring the successful transition of new or changed services into production with minimal business disruption. ●The ideal candidate will be a trusted advisor to both customers and internal stakeholders, partnering with project teams, operations, service delivery, and executive leadership to ensure transition activities are executed efficiently, risks are proactively managed, and operational teams are fully prepared to support new services. ●This role is responsible for managing transitions throughout the complete service lifecycle, including:Transition of new services from project delivery into production operationsTransition of operational services through major change initiativesRetirement and decommissioning of legacy servicesEarly Life Support (ELS) and Hypercare governanceContinuous improvement of the Service Transition frameworkKey ResponsibilitiesOwn and govern the end-to-end Service Transition lifecycle across multiple concurrent programs and projects. ●Identify projects requiring Transition Management and establish appropriate governance throughout the delivery lifecycle. ●Partner with Project Managers, Service Delivery Managers, Operations Managers, Engineering teams, and third-party vendors to define transition scope, deliverables, and success criteria. ●Develop and execute comprehensive transition strategies, plans, schedules, and operational readiness activities. ●Lead operational readiness assessments and Service Readiness Reviews prior to production deployment. ●Drive risk identification, mitigation planning, dependency management, and issue resolution throughout the transition lifecycle. ●Develop resource plans and coordinate cross-functional teams to ensure successful service onboarding. ●Act as the primary point of contact for all transition-related governance, risks, issues, and executive escalations. ●Facilitate stakeholder meetings, governance forums, Go/No-Go reviews, and transition checkpoints. ●Ensure operational teams receive the necessary documentation, knowledge transfer, training, and support prior to service acceptance. ●Maintain accurate transition documentation, playbooks, governance standards, and reporting dashboards. ●Monitor transition progress and communicate status, risks, milestones, and dependencies to business and technology stakeholders. ●Continuously improve the Service Transition framework by introducing best practices, process optimization, automation, and AI-driven operational efficiencies. ●Ensure transition activities align with ITIL best practices, business objectives, compliance requirements, and customer expectations. ●Required Qualifications8+ years of experience in IT Service Management, Service Delivery, Service Operations, or Transition Management. ●Proven experience leading complex service transitions within enterprise IT environments. ●Strong understanding of ITIL Service Transition processes and operational governance. ●Demonstrated experience managing multiple projects, priorities, and stakeholders simultaneously. ●Experience working within distributed, multi-vendor environments. ●Excellent planning, organizational, and execution skills with strong attention to detail. ●Exceptional communication and stakeholder management skills with the ability to engage technical teams, business leaders, and executive stakeholders. ●Strong analytical, problem-solving, and decision-making capabilities. ●Experience with Agile, Scrum, Waterfall, or hybrid project delivery methodologies. ●Proficiency with Microsoft Office and collaboration platforms. ●Preferred QualificationsITIL Foundation or ITIL v4 Certification. ●Hands-on experience with ServiceNow ITSM or related ServiceNow modules. ●Experience with cloud platforms including AWS, Microsoft Azure, or Oracle Cloud. ●Exposure to automation, AI-enabled operations, or AIOps initiatives. ●Experience supporting managed services or enterprise technology operations. ●Project Management certification such as PMP, PRINCE2, or Agile certifications is desirable. ●Learn more about Alcor at ●Alcortech. ●Com. Requisitos para participar do processo. ● . O que oferecemos.