Sales Operations Analyst, Commissions

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

We are seeking a diligent and detail-oriented Sales Operations Analyst to join our global Sales Compensation team in São Paulo. This role is the operational backbone of our commission function, ensuring Braze’s global sales team is paid accurately and on time, every month. Reporting to the Senior Manager, Sales Compensation, you will execute within a centrally coordinated global commissions operation, partnering with colleagues across multiple regions and departments.

This role is instrumental in maintaining the integrity of our sales compensation processes and directly supports the motivation of our sales team.

Key responsibilities:

• Monthly Calculation & Payment:
• Administer the monthly calculation and payment of sales incentive compensation for all commissionable employees
• Perform monthly audits and data reviews to ensure commission accuracy and compliance

• Inquiry Resolution:
• Serve as the primary point of contact for all sales incentive compensation-related inquiries
• Resolve commission disputes efficiently and process necessary corrections or adjustments in a timely manner

• New Hire Support:
• Ensure accurate and timely distribution of sales compensation letters to new hires
• Educate new hires on their incentive compensation plan and guide them on accessing their monthly commission statements

• Audit Support:
• Support external audit firms on commission-related matters, ensuring all requested documentation and information are supplied promptly
• Maintain thorough records and audit trails for all compensation transactions and adjustments

• Compensation Plan Execution:
• Support the execution and administration of sales compensation plans, policies, and processes as directed each fiscal year or as business needs evolve
• Partner with the Senior Manager and cross-functional teams (Sales, Finance, RevOps) to ensure plan logic is implemented accurately in our compensation tools

WHO YOU ARE

Education & Experience:

• Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, or other quantitative and technical related fields
• 2–3+ years of experience in sales compensation, finance, accounting, data analytics or engineering roles
• Prior experience supporting commissions for a global sales organization, supporting hundreds of commissionable employees

Skills & Competencies:

• Language: Business-level English proficiency (written and verbal) is required
• ICM Tools: Hands-on experience with an Incentive Compensation Management (ICM) platform is required. CaptivateIQ is strongly preferred; experience with Xactly or Varicent is also accepted
• CRM & Reporting: Experience with Salesforce. Familiarity with reporting tools such as Tableau, Looker, or Power BI is beneficial
• Data & Analytics: Proficiency in Microsoft Excel (advanced formulas, pivot tables, lookups) is required. Experience with SQL or data querying tools is a plus
• Compliance: Familiarity with SOX compliance and process documentation is a plus
• Excellent communication skills, both written and verbal, with the ability to clearly explain complex compensation plans and processes to sales stakeholders
• Strong analytical and mathematical skills with a keen eye for detail and accuracy
• Ability to work independently, prioritize under deadlines, and manage end-to-end commission close cycles
• Strong problem-solving skills and the ability to handle sensitive and confidential information with discretion

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching 
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. 

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you .

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. 

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision. 

Please contact us at Ver o e-mail no job-boards.greenhouse.io for any requests or questions. To find out more about our hiring process, check out this page .

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at Ver o e-mail no job-boards.greenhouse.io promptly after applying. A summary of the most recent bias audit results for such tool is available here

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.