Retail Solutions Manager

We’re Hiring: Retail Solutions Manager – Brazil (São Paulo)

Are you a strategic leader passionate about driving commercial growth, customer excellence, and operational transformation? This is your opportunity to make a real impact in one of the most dynamic markets in Latin America.

Strategic alignment & growth: develop the strategic and tactical roadmap of Brazil’s retail strategy for region 2, focused on brilliant execution of programs and initiatives to drive the implementation of retail transformation ambitions. Deliver commercial targets for retailers, implementing strategies to develop and accelerate multiple revenue streams: extended cycle time, reuse, misuse, loss compensation and other retailers’ activities. Strengthen collaborative partnerships driving mutual value: advocacy, managed exchange and total pallet management solutions, transport collaboration, backhaul circuits, damage rate improvement and introduction of new platforms and solutions, such as LMS.

Asset productivity : deliver the asset productivity framework to achieve the company’s objectives and long-term ambition for through solid improvement of multiple KPIs: flow through ratio, leakage rate, cycle time decrease, retail strategy compensation, among others.

Transformation: lead key initiatives to drive the Transformation programme for Retail Solutions in Brazil enabled by our Digital capabilities (data, technology, Ultra devices, targeted diagnostics, continuous diagnostics).

Customer Experience : increase NPS and other customer experience metrics for retailers at region 2, ensuring high service level standards throughout the customer journey.

People : develop a high-performance team and key individuals who will grow lead retail account management. Work to increase engagement through improving the work experience of the team members, invest in appropriate zero harm initiatives, job training and coaching. To inspire and develop beyond their current roles and modelling the right behaviours.

Cost efficiency : ensure delivery of functional budget, working with peers to identify opportunities to improve efficiency

Relationship management : build strong multi-level relationship with retailers, from owners and senior leaders to operational workforce, targeted participation in customer and industry forums to increase CHEP’s visibility and credibility in the market.

Contribute to the overall strategic direction in Brazil and act as a role model to employees in Latin America. Work collaboratively with all employees to optimise the efficiency and effectiveness of activities.

What you’ll do:

• Shape and execute Brazil’s retail strategy, unlocking new revenue streams
• Build strong, multi-level partnerships with key retail customers
• Drive asset productivity and efficiency across the network
• Lead digital transformation initiatives powered by data and technology
• Elevate customer experience and advocacy (NPS, CX metrics)
• Develop and inspire a high-performance team

What we’re looking for:

• Proven commercial leadership with strong negotiation skills
• Experience in complex environments and large-scale operations
• A data-driven mindset with a passion for innovation
• Ability to influence senior stakeholders and deliver results
• Background in business, engineering, or related fields (MBA is a plus)
• Minimum 4 years in a commercial manager role with people leadership
• Minimum 10 years in general business experience

Why join us?

You’ll be part of a purpose-driven organization, leading impactful initiatives across the retail ecosystem, while collaborating with regional leaders and shaping the future of supply chain solutions.