Service desktop (hybrid or remote)

SERVICE DESKTOP (HYBRID OR REMOTE BRAZIL)

Brazilian company hires for hybrid or remote position

Location: Brazil — candidates from any region

⚠️ Only candidates already based in Brazil will be considered

Work Model: Hybrid for candidates living in state capitals and  Remote for candidates living in countryside/cities outside the state capitals

️ Language Requirements: English B2/C1

Seniority: Senior (6+ years)

Compensation: Please inform your salary expectations when applying.

⚠️ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success.

About the Opportunity

Support laptop migrations and device refresh projects, helping users transition smoothly to their new equipment. You will combine hands-on endpoint configuration with troubleshooting and user support, collaborating with Infrastructure, Service Desk, IAM, and Project teams.

Main Responsibilities

• Support laptop migrations, device refreshes, onboarding, and equipment replacements.
• Configure devices using Microsoft Intune and Windows Autopilot, and install and configure Windows 10/11.
• Troubleshoot hardware, software, network, VPN, and Microsoft 365 issues.
• Configure Outlook, OneDrive, Teams, printers, and MFA.
• Record incidents and service requests in ServiceNow.
• Update asset inventories and CMDB records.
• Collaborate with technical and project teams to ensure an excellent end-user experience throughout migrations.

Mandatory Requirements

• English proficiency at B2/C1 level.
• Educational background in IT, Computer Science, Engineering, or a related field.
• Solid experience in Desktop Support, Deskside Support, or End User Support.
• Strong experience with Microsoft Intune, Windows Autopilot, Windows 10/11, Microsoft 365, Active Directory / Entra ID (Azure AD), and ServiceNow.
• Experience troubleshooting hardware, VPN, Citrix, networks, and Microsoft applications.
• Hands-on experience with endpoint management.
• Excellent end-user service, communication, organization, and problem-solving skills.

Nice to Have

• Participation in large-scale laptop migration projects.
• Experience in multinational companies, consultancies, or Managed Service Providers (MSPs).
• Knowledge of CMDB and IT asset management.
• Experience with OneDrive, Teams, and Zscaler.
• Experience supporting large-scale corporate environments.

Ideal Profile

An experienced support professional who combines technical troubleshooting with patient, clear communication. You are organized, comfortable managing endpoint configurations, and focused on making migrations and equipment replacements smooth for users.

Questions for Candidates

1. What experience do you have in Desktop, Deskside, or End User Support?
2. Have you supported laptop migrations, device refreshes, and user onboarding? At what scale?
3. How have you used Intune and Windows Autopilot to configure and manage Windows 10/11 devices?
4. What experience do you have with Microsoft 365, Active Directory / Entra ID, and MFA?
5. Have you troubleshot hardware, VPN, Citrix, network, and Microsoft application issues?
6. Have you used ServiceNow and maintained asset inventories or CMDB records?
7. Do you have experience with OneDrive, Teams, Zscaler, or large multinational/MSP environments?
8. What is your English proficiency level?
9. Where in Brazil are you based, and are you available for remote or hybrid work?
10. What are your current compensation, salary expectations, and availability to start?

CV Keywords — include only those that reflect your experience

Desktop Support, Deskside Support, End User Support, Laptop Migration, Device Refresh, Microsoft Intune, Windows Autopilot, Windows 10, Windows 11, Microsoft 365, Active Directory, Entra ID, ServiceNow, Endpoint Management, VPN, Citrix, MFA, CMDB, IT Asset Management, OneDrive, Teams, Zscaler, Troubleshooting

#EY BR