Business Line Manager, Services

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below! Your mission

Responsible for developing and executing the service business strategy in the assigned market to drive profitable, sustainable, and safe growth. The role encompasses both direct operations and indirect dealer channels, with a strong focus on driving service growth through installed base, effective market positioning, operational excellence, and superior customer experience across the full service portfolio. Key responsibilities

Develop and implement the service business strategy in close collaboration with the Services Division, and translate strategic objectives into clear commercial and operational plans

Drive service growth through installed base, value-based service offerings, proactive commercial initiatives, and lifecycle service solutions

Strengthen market positioning through effective market coverage, partnerships, and long term service competence development

Continuously improve service delivery, responsiveness, and operational efficiency. Collaborate cross-functionally to ensure seamless service end-to-end execution as well as customer satisfaction and loyalty

Manage net working capital, ensuring optimal stock levels balancing financial performance and service availability. Responsible for local sourcing

Ensure effective management of warranty, technical support and training in the market

What we are looking for

Suitable academic background on technical and commercial subject

10+ years of experience of service business, including operational service management experience

Proven ability to drive service sales and profitability

Technical skills and product knowledge

Strong leadership capabilities, ability to develop the team as well as allocate resources in an efficient way

Good interpersonal and communication skills, ability to build long term relationships and work in an international matrix environment

English requirement, both written and spoken

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment. Ready to apply?