Nexthink Engineer

Nexthink Engineer - Detalhes da Vaga. ● This role partners with Technology, Workforce Enablement, Service Management, Infrastructure, and Business teams to identify experience gaps, uncover productivity friction, and drive data-driven improvements that enhance employee satisfaction, productivity, and business outcomes. ●Key ResponsibilitiesExperience Measurement & AnalyticsDevelop, maintain, and evolve XLA frameworks, experience scorecards, and success metrics. ●Analyze employee experience data from DEX platforms, surveys, service management tools, and operational systems. ●Establish experience baselines and identify opportunities for improvement. ●Track and report experience trends across devices, collaboration tools, applications, network services, and support functions. ●Measure business impact associated with experience improvements. ●Reporting & InsightsBuild executive dashboards and operational reporting for leadership teams. ●Translate complex data into actionable insights and recommendations. ●Present trends, risks, and improvement opportunities to stakeholders. ●Develop recurring scorecards highlighting experience performance across services. ●Experience Improvement ProgramsIdentify productivity blockers and experience pain points. ●Partner with service owners to create improvement plans. ●Measure the effectiveness of improvement initiatives and validate outcomes. ●Support continuous improvement initiatives aligned to Workforce Experience and EMM objectives. ●Stakeholder EngagementCollaborate with Infrastructure, Service Desk, End User Computing, Collaboration, Security, and Application teams. ●Facilitate workshops to identify experience gaps and define improvement actions. ●Support vendor management activities by evaluating experience outcomes against contractual commitments and XLAs. ●Governance & Framework DevelopmentEstablish experience measurement standards and governance processes. ●Support adoption of experience-centered service management practices. ●Ensure alignment between business objectives, employee experience outcomes, and operational performance metrics. ●QualificationsEducationBachelor''s Degree in Information Technology, Business Analytics, Computer Science, Information Systems, or related discipline. ●Experience3–7+ years of experience in:Digital Employee Experience (DEX)IT Service Management (ITSM)Service ImprovementBusiness IntelligenceData AnalyticsWorkforce Experience ProgramsPreferred ExperienceExperience with platforms such as:NexthinkControlUpLakesideHappySignalsServiceNowMicrosoft Power BIMicrosoft Viva InsightsPower PlatformRequired SkillsTechnical SkillsData analysis and visualizationPower BI reporting and dashboard developmentITSM and service management conceptsExperience Level Agreements (XLA) methodologiesSurvey and sentiment analysisKPI and metric developmentStatistical analysis and trend identificationBusiness SkillsExecutive presentation skillsStorytelling with dataProblem-solving and critical thinkingStakeholder managementContinuous improvement methodologiesBusiness case development. Requisitos para participar do processo. ● . O que oferecemos.