Delivery Manager (Junior or Mid-Level) - SAP AMS

What are we looking for?

We are looking for Junior and Mid-Level Delivery Managers to join a global technology services operation supporting one of the world's leading enterprise software companies.

In this role, you will be responsible for coordinating the operational flow of demands within a SAP AMS (Application Management Services) environment, managing tickets, engaging with stakeholders, and ensuring effective communication between customers and technical teams to deliver high-quality services.

We are looking for organized, proactive professionals with excellent communication skills who enjoy working in multicultural environments and are comfortable managing multiple priorities simultaneously.

Main responsibilities

• Coordinate the day-to-day AMS operation, ensuring SLA and KPI compliance while maintaining high customer satisfaction;
• Act as the primary point of contact for customers, communicating regularly in English and Spanish;
• Coordinate multidisciplinary teams (onshore/offshore) to ensure smooth service delivery;
• Conduct operational governance activities, including status meetings, operational reviews, action plans, and continuous improvement initiatives;
• Identify risks, blockers, and escalation needs throughout the service lifecycle;
• Support service transitions, stabilization activities, and ongoing AMS operations;
• Identify opportunities for process optimization, automation, and operational efficiency;
• Collaborate with global teams, including PMO, Finance, Commercial, and Quality departments;
• Contribute to the continuous improvement of operational processes and the overall customer experience.

Requirements

• Experience with IT governance, SLA management, ITIL practices, and service management;
• Experience working in complex corporate environments supporting enterprise customers;
• Advanced or Fluent English;
• Advanced or Fluent Spanish;
• Strong communication, stakeholder management, negotiation, and leadership skills.

Nice to have

• Knowledge of the SAP ecosystem;
• Previous experience in global operations or shared service centers;
• Experience with hybrid service models (AMS + Projects/Enhancements);
• ITIL, Agile, or Project Management certifications.

Work location

Hybrid (2 days onsite per week)

Candidates must be located in Mexico City, Mexico.

Who is Insi?

We are a consulting company specialized in digital transformation. But above all, we are a company built by people. People who listen before proposing. Who focus on what truly matters before presenting solutions. Who measure success by the impact they create—not simply by what they deliver.

With more than three decades of history and a global presence, we believe that true transformation starts from within: within people, teams, and organizations. This belief guides every decision we make, every project we deliver, and every professional we help grow.

Why build your career at Insi?

Because here, you are encouraged to think, make decisions, and create alongside talented professionals. We offer autonomy, clear goals, and an environment where our Insiders have the opportunity to work with different technologies, participate in challenging global projects, bring new ideas to life, and work from anywhere in Brazil—and, why not, around the world.

We are recognized as one of the Best Companies to Work For in Brazil by Great Place to Work and are ranked among the Top 10 Best Employers in Brazil by TIME Magazine.

Our values

• People serving people;
• We think and act like owners;
• We strive for high performance;
• We grow and learn together;
• We pursue excellence with simplicity;
• We foster creativity and innovation.

We welcome everyone regardless of disability, ethnicity, religion, sexual orientation, appearance, age, or background. We are committed to providing an inclusive, respectful, and welcoming environment where everyone has the opportunity to grow.

If this sounds like you, we'd love to meet you. #ComeBeInsi