Consultor(a) de Serviço ao Cliente (Pós-Venda - Técnico / GSC) - São Paulo

Description

Híbrido: Esta posição exige que esteja presencialmente no escritório 3x na semana (terça a quinta)

O que você irá fazer (responsabilidades):

Gerenciar, resolver, documentar e concluir casos que envolvem o atendimento à clientes, dentro do prazo necessário.

Construir e perpetuar o relacionamento dos clientes com a marca Chevrolet através do Departamento de Serviço das concessionárias.

Assessoria consultiva junto as concessionárias através das atividades:

Aumentar o índice de satisfação do cliente.

Resolução de problemas, promovendo a execução correta dos serviços.

Promover negociações que permitam a relação ganha-ganha entre clientes, concessionárias e GM.

Gerenciamento de conflitos.

Análise de solicitações de atendimento em garantia.

Desempenho de execução das companhas de serviço (recalls).

Adequação de treinamento e capacitação dos técnicos.

Análise e rápida solução para veículos imobilizados na oficina.

Controle ferramentas especiais e de uso geral.

Suporte ao departamento jurídico / participação em audiências judiciais e Procon

Suas habilidades e competências (qualificações obrigatórias):

Formação: preferencialmente Engenharia Mecânica ou Elétrica, Tecnólogo.

Possuir CNH e dirigir (mandatório).

Conhecimento técnico de veículos e experiência no atendimento a clientes é mandatório.

Bons conhecimentos do pacote Office (Word, Excel, Power Point, Power BI).

Inglês intermediário (desejável).

Ter conhecimento ou experiência com as operações de serviço e peças de uma concessionária é um diferencial.

Gerenciamento de tempo e prioridade de entrega de serviços críticos

Disponibilidade de viagens nacionais.

Região de atuação: São Paulo.

#LI-AS

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel on a regular basis (25-50%) for this role.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Mostrar e-mail or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.