Solutions Architect - Amazon Connect Customer & GenAI
ACXIA Cloud
Na ACXIA, ajudamos empresas a transformar suas jornadas de relacionamento utilizando Amazon Connect Customer, Inteligência Artificial Generativa e Agentic AI. Estamos buscando um(a) Solutions Architect para liderar o desenho de soluções inovadoras de Customer Experience, conectando estratégia, tecnologia e resultados de negócio.
Principais Responsabilidades:
Definir arquiteturas de Customer Experience utilizando Amazon Connect Customer e serviços AWS;
Desenhar jornadas omnichannel de atendimento, automação e autoatendimento;
Projetar soluções utilizando Amazon Bedrock, Amazon Lex, Amazon Nova e Agentic AI;
Conduzir workshops de discovery, definição de requisitos e PoCs;
Apoiar clientes na construção de soluções escaláveis e orientadas a resultados e;
Trabalhar em conjunto com times de CX, desenvolvimento e arquitetura para garantir proposições de alta qualidade.
Requisitos Obrigatórios:
Experiência em arquitetura de soluções de atendimento ao cliente, contact center ou plataformas omnichannel;
Experiência com Amazon Connect Customer ou plataformas equivalentes de CX em nuvem;
Conhecimento em automação, bots, IA Generativa e jornadas digitais;
Vivência em levantamento de requisitos, desenho de soluções e interação com clientes e;
Conhecimento de arquitetura AWS e integrações via APIs.
Diferenciais:
Certificações AWS;
Experiência com Amazon Bedrock, Amazon Lex, Amazon Nova e Agentic AI;
Conhecimento em Salesforce, Dynamics ou ServiceNow e;
Experiência em projetos de Customer Experience e transformação digital.
O que buscamos:
Uma pessoa com perfil consultivo, paixão por tecnologia, visão de negócio e interesse em transformar a forma como empresas se relacionam com seus clientes.
Venha construir a próxima geração de experiências inteligentes com a ACXIA.
#AWS #AmazonConnect #GenAI #AgenticAI #CustomerExperience #CloudComputing #SolutionArchitect #Hiring #ACXIA #ArtificialIntelligence
Vaga publicada há 5 dias atrás
Empregos semelhantes que podem ser interessantes para vocêCom base na vaga Solutions Architect - Amazon Connect Customer & GenAI em Nova Iguaçu, RJ
- ...actionable intelligence. As a Senior Solution Architect, you will play a critical... ...analytics deployments for customers with complex technical and... ...Work at the intersection of customer success, cloud architecture,... ...with Linux (Ubuntu, Amazon Linux, RHEL/CentOS), Kubernetes...
- Job Title: IBP Technical Lead – Solution Architect & Platform Enablement LATAM - Remote Role Overview This is a senior individual contributor role responsible for driving technical direction across IBP transformation, with a focus on the o9 platform, data ecosystems, and...
- Estamos em busca de um(a) Salesforce Solution Architect altamente qualificado(a) para liderar o desenho de soluções de ponta a ponta em implementações, melhorias e integrações na plataforma Salesforce. Esse(a) profissional atuará como autoridade técnica, traduzindo necessidades...
- ...and decisions out of complex, unstructured documents at scale. Role Description We're hiring a senior Azure architect who's designed production GenAI systems for messy, real-world documents, and done it for years. Contracts, filings, policies, medical records,...
- ...focused on delivering end-to-end development solutions for digital transformation across every... ...the Opportunity: As a Solutions Architect specialized in Data & AI, you will... ...business challenges, and architecting customized Google Cloud Data & AI solutions. Your...
- SAP Logistics Solution Architect – SD & MM About Pyxus We are a global company with more than 150 years of history, committed to creating a better-growing world. Our mission is to produce high-quality products and ingredients through sustainable practices, ensuring...
- ...data strategy in a single, unified solution. THE ROLE The Lab Systems Architect plays a critical role in the... ...impact. Solve the challenges our customers don’t know they have. Be Curious... ...perspectives. Listen. Build connections and belonging. Act with integrity...
- ...actionable decisions for global customers across financial services,... .... The Role As a Strategic Customer Success Manager, you will serve... ...while staying positive and solution-focused. You are a natural relationship... ...(BI), embedded analytics, AI/GenAI enablement, or similar...
- ...integrate with any company’s ERP/MES and connect their data, processes and people (from... ...out more at: As an Account Manager – Customer Success , you’ll be the strategic partner... ...challenges, and KPIs to best match our solutions accordingly Drive successful...
- ...Role: Azure Migration Architect (Windows Architect) Location: Brazil (Remote) Mode: Full... ...Responsibilities: Lead Azure cloud solutioning and architecture design for large... ...SQL Solutions Soft Skills Strong customer engagement communication Solution presentation...
- ...- Experience with cloud integration platforms and middleware solutions - Deep understanding of integration patterns (sync/async, event... ...Bus, queues, topics) Job Description The Integration Architect is responsible for collaborating on the design, architecture,...
- ...CloudSEK’s Product Suite: CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with... ...accounts, ensuring they derive maximum value from our cybersecurity solutions . Your role will involve deep engagement with clients ,...
- ...Specialist who enjoys solving problems, helping customers succeed, and working closely with a team... ...to improve both the product and the customer experience. This is a hands-on role in a... ...and turning complex problems into clear solutions for customers, you will thrive here....
- ...conversational, predictive, and agentic intelligence directly into applications and workflows. Their API-first, developer-first platform turns complex data into faster, smarter, actionable decision As a Solutions Engineer, you will be a key technical partner to our...
- Your connection with Aubay starts in the following lines: Aubay Portugal is a French multinational company that has been operating in the... ...and enable us to support companies in building technological solutions that make a difference. What are we looking for? Minimum 6...
- ...clients, ensuring they get maximum value from our compliance solutions while supporting smooth internal operations. You will work at... ...paced, mission-driven environment. THE RESPONSIBILITIES Customer Success Serve as the dedicated point of contact for a...
- ...Summary We are seeking a highly experienced SAP ePPDS Consultant / Architect to join a globally distributed delivery team supporting... ...ePPDS (Embedded Production Planning and Detailed Scheduling) solutions within SAP S/4HANA Enterprise Cloud environments. The ideal...
R$ 1.500
...compromisso em sempre melhorar nossa forma de fazer negócios para o nosso colaborador, cliente e consumidor. Sobre a Área : A área de Customer Care atua para garantir a melhor experiência aos nossos clientes, oferecendo suporte ágil, acolhedor e eficiente em todos os...- ...universo de cosméticos e beleza é um diferencial Organização e gestão de múltiplas tarefas simultaneamente /n Apoiar a equipe de Customer Care em frentes operacionais e analíticas; Contribuir para a eficiência dos processos de atendimento ao Cliente e equipe Comercial...
- ...order fulfillment and quality control, Mindhive Global helps customers increase efficiency, reduce waste, and build more resilient supply... ...that it does. In practice, that means: Owning the full customer relationship across every stakeholder layer — from site...
- ...JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions... ...our company. The Role We are seeking an experienced Customer Support Representative to be on the front lines by answering...
- ...millions of text and voice conversations every month, helping real estate professionals close more deals. We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for...
- ...millions of text and voice conversations every month, helping real estate professionals close more deals. We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for...
- ...We are looking for a FULL-TIME Customer Success Manager to be the main point of contact between our customers and our technical team. This is a 100% remote position - you'll work from home in your own country. (No relocation.) CLEAR, CONFIDENT ENGLISH IS OUR #1...
- ...Betsson Group, and many others. Our innovative yet practical solutions fuel world-class real-money wagering technology that supports... ...operators across the EU, LatAm, and Asia. We’re looking for a Customer Success Manager (Technical) to join our 24/7 operations team....
- ...expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for Data Architect who wants to learn and transform his career. In this role you will: Ensure data security, governance, and compliance (IAM...
- A T-Systems , multinacional alemã pertencente ao Grupo Deutsche Telekom , busca profissional sênior de TI com sólida experiência híbrida em arquitetura de aplicações, desenvolvimento e gerenciamento de bancos de dados, com foco particular na integração de sistemas ...
- ...clients. We offer: ~100% Remote Work ~$34 USD per hour ~ Working only 40 hours per week Title: Google Cloud Platform Architect Key Responsibilities Design scalable GCP architectures Implement AI/ML services on GCP Ensure compliance and governance...
- Cint is a global software leader in technology-enabled digital insights and research technology. The Cint platform automates the insights-gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has one of the world’s largest...
- Descrição da vaga Buscamos uma pessoa Cloud Architect para atuar em um time estratégico focado em crescimento sustentável, excelência... ...qualificações obrigatórios Ensino superior completo; Certificação AWS Solutions Architect – Professional (obrigatória); Experiência sólida com...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Solutions Architect - Amazon Connect Customer & GenAI. Seja o primeiro a se candidatar!
