Personal Financial Representative - North Guad

Job Overview

Job Category : Retail Operations

Requisition Number : PERSO004294

Locations

4611 Guadalupe St, Austin, TX 787512908, USA

About UFCU

Our credit union was chartered in 1936 and has grown to serve over 384,816 members. We are dedicated to helping members succeed financially and building financially healthy communities.

Our aspiration is to be loved by millions of members and built to thrive for generations. We offer a competitive compensation and benefits package and foster a collaborative, diverse, and inclusive environment that encourages innovation, performance excellence, and career growth.

We invite those looking for a purpose‑driven career to join us and work with purpose.

Essential Functions of the Job

Member Relationships

• Open savings, checking, and deposit accounts, including Certificates of Deposits
• Educate members on Credit Reviews and Needs Assessments
• Accept and input consumer and business loans
• Communicate UFCU’s Mission, Vision, and Values

Account Services

• Refer fraud claims to experts
• Provide online and mobile support
• Increase Automated Teller Machine limits
• Release check holds
• Provide notary services
• Validate vehicle values
• Manage account restrictions, pop‑up concerns, and add travel notes on member accounts
• Partner with Collections for members who are past due
• Problem‑solve and facilitate connecting members with internal business partners

Conduct Transactions

• Process service requests and financial transactions
• Process stop payments via check, ACH, and/or Cashier’s Checks
• Process ATM and Point‑of‑Service transaction disputes
• Set up and grant access to safe deposit boxes
• Print documents including debit/ATM cards, vehicle buyer’s checks, temporary checks, statements, and direct deposit letters

Compliance

• Perform other duties as assigned
• Adhere to all company policies, procedures, and business ethics codes
• Complete required regulatory training as assigned
• Maintain strict adherence to all laws, rules, regulations, and internal controls specific to the role, including the Bank Secrecy Act, Anti‑Money Laundering, USA Patriot Act, OFAC, and Fair Lending regulation

Business Development

• Make external business partner referrals
• Host tables at and attend community events

Knowledge, Skills and Abilities

• Effectively build relationships, establish rapport, and communicate diplomatically
• Active listening skills
• Excellent verbal, interpersonal, and written communication skills
• Adaptability in a fast‑paced environment
• Good judgment and problem‑solving skills to resolve member issues
• Strong attention to detail
• Organizational and time‑management skills
• Teamwork skills with respect and a helpful attitude
• High proficiency in Microsoft Office
• Successful completion of pre‑employment background screening, including FBI fingerprint, credit, education, and employment verification

Core Competencies

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

Required Qualifications

• High School Diploma or GED
• Minimum of one year of demonstrated success selling products within a financial services or retail banking environment
• Minimum of two years of customer service experience
• Minimum of one year working in a team environment
• Advanced knowledge of current local, state, and federal regulations

Preferred Qualifications

• Bachelor’s Degree
• Series 6, 63, and/or Texas Life and Health Insurance licenses
• Registered NMLS
• General knowledge of applicable financial industry regulations
• Military experience

Hours

Monday through Friday from 9am to 6pm, and Saturday from 9am to 2pm.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.