Senior Space & Service Coordinator

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

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What You Would Get To Do

The Senior Space & Service Coordinator (Sr. SSC) will consistently deliver exceptional service to our client through excellent operational and logistical facilities management. Along with other FIRST team members, the Senior Space & Service Coordinator will represent the FIRST brand on-site within a well-known tech company.

The Sr. SSC will focus on events with increased levels of host and/or client visibility, thus requiring in-depth knowledge of offerings and procedures, as well as the ability to communicate across organizational levels. The Sr. SSC role acts as general knowledge support for the greater SSC team, as well as a subject-matter expert for the SSC Team Lead via assigned projects.

This role requires full-time, on-site presence

Essential Duties & Responsibilities 

• Intake and assign any event request locally (and/or globally if needed), while specializing in VIP and designated campus events, in order to: provide strategic structure to event intake and optimize staff and space assignments
• Act as a central point of contact between SMM and Premier spaces
• Aptly apply knowledge of campus spaces and their booking policies in order to best support event requests, including but not limited to:
• Space location (Building, Floor, Relation to other spaces)
• Space configuration(s) maximum and minimum capacities
• Approval requirements and applicable teams
• Aptly apply knowledge of campus services and their corresponding workflows to ensure excellent service delivery to event hosts, including but not limited to:
• Executive Events
• Event Management 
• Event Production 
• Other service lines: Facilities, Catering, Security, etc.
• Communicate effectively and in a timely manner any information received that could impact the performance of each stakeholder, while managing expectations
• Ensure correct information is collected and collated to anticipate client Approval requirements, and internally recommend holistic solutions in order to streamline the Approvals process for both the clients and the event hosts
• Partner with relevant stakeholders within FIRST to navigate complex approvals, strategically manage complex schedules and ensure information accuracy
• Continuously seek and propose new ways to make the intake process more efficient
• Support the SSC team through process, workflow and documentation updates
• Support the Team Lead as necessary on various projects for the team 
• Use the relevant tools provided to ensure information input is correct and accurate at all times

What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. 

• Bachelor's Degree preferred
• Position requires 1-2 years of experience
• Must be fluent in English
• Previous event operational or logistical facilities management experience
• Excellent written and oral communication skills
• Decision maker and problem solver with a collaborative/team-player attitude
• Creative, solution-oriented and resourceful, team player
• Adaptability to situations and ever-changing demands
• Eye for detail, team continuity, and data management
• Excellent time management and multi-tasking skills
• Ability to learn complex softwares

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.

• Comprehensive Medical Coverage
• Meal Allowance (Vale-Refeição)
• Food Voucher Benefit (Vale-Alimentação), where applicable
• Transportation Voucher (Vale-Transporte)
• Life Insurance Coverage
• Employee Assistance Program (EAP)
• Wellness Stipend
• Complimentary Access to Headspace and Maven
• 13th-Month Salary in accordance with Brazilian labor law
• Discretionary Performance Bonus Opportunity
• Paid Vacation, Vacation Bonus, Public Holidays, and other statutory benefits in accordance with Brazilian labor laws and applicable employment requirements

 #LI-MV2

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.