Technical Support Specialist

Technical Support Specialist - Detalhes da Vaga. ● The ideal candidate will focus on customer success and data fluency, troubleshooting technical issues related to Snowflake, APIs, and large-scale data delivery, rather than traditional IT or desktop support. ● You will work cross-functionally with Account Managers, Data Fulfillment teams, and Data Engineers to investigate technical issues, document findings clearly, and keep customers proactively informed throughout the resolution process. ●This role offers the opportunity to directly impact customer satisfaction and operational excellence, working closely with both technical and customer-facing teams in a dynamic, data-driven company. ●The salary range is $1,800 USD to $2,400 USD per month, depending on the candidate''s experience and seniority. ●Responsibilities:-Provide front-line technical support for customer issues related to:- Data delivery and ingestion. ●- API integrations and troubleshooting. ●- Account and data management. ●-Investigate and troubleshoot technical issues, reproducing customer errors when possible, focusing on root cause analysis. ●-Validate large datasets, identifying inconsistencies or errors through SQL queries. ●-Proactively communicate updates and resolution progress to customers in a clear, professional manner. ●-Collaborate with data quality, engineering, and product teams to improve processes, tools, and product stability. ●-Maintain accurate case records to measure and improve CSAT, response times, and resolution times. ●-Identify recurring themes and translate them into repeatable, scalable solutions. ●-Ensure adherence to SLAs while driving timely resolutions. ●Requirements:- Fluent in English YOU MUST BE ABLE TO HAVE A FLUENT PROFESSIONAL CONVERSATION IN ENGLISH. ●- Bachelor''s degree in Computer Science, Information Systems, Data Analytics, or related field, OR equivalent practical experience in data troubleshooting, support, and integration. ●- 2-4 years of experience in technical support, data operations, or customer experience roles. ●- SQL querying in Snowflake (filtering, joins, sampling for validation). ●- API troubleshooting (REST, error codes, authentication, Postman usage). ●- Familiarity with bulk data delivery (SFTP, AWS S3, CSV/JSON/XML handling). ●- Data validation and troubleshooting by comparing datasets to detect inconsistencies. ●- Understanding of data ingestion flows (data movement into CRMs, data warehouses, or BI tools). ●- Strong communication skills (written and verbal), able to translate technical issues into customer-friendly updates. ●- Ownership mindset, taking accountability and driving issues through to resolution. ●- Highly collaborative and proactive, with a strong focus on problem-solving and continuous improvement. ●. Requisitos para participar do processo. ● . O que oferecemos.