Onboarding & Operations Lead

Onboarding & Operations Lead - Detalhes da Vaga. ● Key ResponsibilitiesOwn the entire lifecycle of Strategic Key Accounts (SKA) from contract signing to tech launch, ensuring high-quality activation even under tight resource constraints. ●Design, document, and implement Standard Operating Procedures (SOPs), governance frameworks, and operational workflows to reduce downstream rework and support business scalability. ●Collaborate closely with Product, Engineering, Payments, and Compliance teams to define requirements and support the development of online tools, APIs, and system integrations that automate manual onboarding. ●Establish clear Standards of Approval (SLAs) with Sales and Business Development (BD) teams to ensure complete merchant data quality right from day one. ●Personally orchestrate onboarding architecture for hyper-complex cases (massive multi-store structures, complex payment/clearing logic). ●Leverage data analytics, dashboards, and core metrics (TAT, conversion rates, and activation accuracy) to proactively trace process bottlenecks and execute actionable improvements. ●When necessary, manage external operations or partners responsible for verification activities, establishing strict performance metrics and quality controls. ●Requirements5+ years of experience in Key Account Operations, Technical Onboarding, or Project Management within high-growth internet ecosystems (O2O, Delivery, E-commerce, Fintech, or Global SaaS). ●xperience structuring operations or scaling customer journeys in highly dynamic, fast-paced international environments. ●Strong analytical ability to translate complex business languages and messy offline workflows into scalable product and technical requirements. ●:Exceptional stakeholder management skills—adept at driving horizontal alignment across Engineering, Sales, Support, and Product squads. ●Solid understanding of operational excellence frameworks (certifications like Scrum, Agile, Gestão de Projetos, or Lean Six Sigma are highly valued). ●Full professional proficiency in English and Portuguese. Requisitos para participar do processo. ● . O que oferecemos.