Junior Network Support Engineer - LATAM - 100% REMOTE

About us At

Prometeo Talent

, we connect top-tier tech and engineering professionals with companies that are shaping the future. With a strong presence across

America and Europe

, we’re proud to be one of the highest-rated recruitment agencies in the market. We are currently partnering with a

UK-based Cisco-focused

managed service provider supporting critical infrastructure and enterprise clients worldwide. Their customers include globally recognized brands, and their environment combines

high-level networking operations

with

fast-paced technical support

and strong career growth opportunities.

The Opportunity

We are looking for a

Junior

- Network Support Engineer

with strong networking fundamentals, customer-facing communication skills, and hands-on troubleshooting experience. This is an excellent opportunity for someone passionate about Cisco technologies and networking who wants to grow within a

highly technical environment

supporting enterprise-level infrastructure and global clients. You will work closely with experienced engineers in a collaborative support team, handling real-world networking incidents and gaining exposure to Cisco and Meraki environments at scale.

Responsibilities

Provide technical support through inbound tickets, calls, and emails

Troubleshoot and resolve networking issues across Cisco and Cisco Meraki environments

Support end users and client IT teams in a fast-paced service environment

Configure and troubleshoot VLANs, firewall rules, VPNs, routing, DNS, DHCP, and wireless networking issues

Work within Zendesk and ticketing systems to manage incidents and service requests

Escalate complex technical issues when necessary while maintaining clear communication with clients

Collaborate with senior engineers on network troubleshooting and operational improvements

Maintain professionalism and calm communication during high-pressure situations

Requirements

Strong networking fundamentals, including:

TCP/IP

Subnetting

VLANs

Routing

DNS

DHCP

Firewall fundamentals

CCNA-level networking knowledge

Hands-on experience troubleshooting networking environments

Advanced English level (written and spoken)

Experience working in customer-facing or support-oriented environments

Ability to work methodically and remain calm under pressure

Experience handling tickets, incidents, and troubleshooting requests

Nice to have Experience with Cisco Meraki environments and dashboard

Exposure to:

SD-WAN

IPsec

Client VPN

802.1X

Experience working within an MSP (Managed Service Provider) environment

CCNA certification

Experience with Zendesk or similar ticketing platforms

What do we offer? 100% remote work—enjoy flexibility while collaborating with a global team. ️ Work on real-world digital products at the intersection of business, technology, and data. Equipment provided by the company Training and certifications funded by the company Exposure to enterprise-level clients and global infrastructure projects