Implementation Specialist

Implementation Specialist - Detalhes da Vaga. ● This is a hospitality implementation and project coordination role, not a technical support position. ● Each coordinator will manage a portfolio of hotels and serve as their primary point of contact throughout the implementation process. ●The role is responsible for ensuring that hotel information is collected accurately, implementation activities remain on schedule, required training is completed, and issues are communicated to the appropriate teams. ● The successful candidate will coordinate closely with hotel properties, regional commercial stakeholders, corporate support teams, external vendors and technical resources. ●Hospitality industry experience is the primary requirement. ● Technical experience is valuable but secondary. ●Key responsibilities- Serve as the primary implementation contact for assigned hotel properties. ●- Coordinate hotel-level activities for the rollout of a Sales & Catering platform. ●- Guide properties through implementation milestones, readiness requirements and deployment gates. ●- Ensure required hotel data is accurately gathered, mapped, validated and entered into implementation workbooks and systems of record. ●- Follow up on missing information, corrections and data discrepancies. ●- Track implementation progress, critical deadlines and hotel activation status. ●- Identify delays and risks, take appropriate follow-up action and escalate issues when necessary. ●- Verify that required e-learning modules and training activities are completed before hotels advance to the next implementation phase. ●- Follow up with hotels that are behind schedule or have not completed required activities. ●- Coordinate between hotel properties, corporate support teams, regional commercial leads, external vendors and technical resources. ●- Facilitate consultation calls to ensure that platform configurations reflect each hotels operational and commercial needs. ●- Validate required participation agreements, billing arrangements and other property-level deployment requirements. ●- Maintain accurate implementation records, dashboards and status reports. ●- Provide regional stakeholders and program leadership with clear updates on implementation progress. ●- Support early-adopter initiatives and encourage hotels to begin implementation ahead of mandatory deadlines. ●- Help ensure consistent communication and execution across multiple implementation workstreams and hotel properties. ●Required qualifications- At least three years of experience in the travel or hospitality industry. ●- Strong understanding of hotel operations and the impact that technology changes can have on property teams. ●- Experience working in or closely with hotel sales, catering, groups, events or commercial teams. ●- Advanced or fluent English, with excellent written and verbal communication skills. ●- Strong project coordination, organization and timeline-management abilities. ●- Ability to manage multiple hotel properties, priorities and stakeholders simultaneously. ●- Strong relationship-building and influencing skills. ●- Ability to motivate stakeholders, reinforce deadlines and follow up consistently without direct authority. ●- Strong problem-solving skills and a proactive approach to identifying and resolving implementation risks. ●- Emotional intelligence, self-awareness and cultural sensitivity. ●- Confidence working with spreadsheets, implementation workbooks, dashboards, presentations and project-tracking tools. ●- Ability to work independently within a remote and internationally distributed team. ●Preferred qualifications- Experience with Delphi, Delphi FDC, Amadeus Sales & Event Management or another hotel Sales & Catering platform. ●- Experience with Property Management Systems (PMS) or other hotel technology implementations. ●- Salesforce experience. ●- Previous involvement in hotel technology rollouts, system migrations, hotel openings or property conversions. ●- Experience supporting implementations across multiple hotel properties or regions. ●- Experience coordinating hotel teams, vendors and technical resources. ●- University degree in hospitality, business, project management or a related field. ● A degree is preferred but not required. ●Ideal candidateThe ideal candidate understands hotel operations and has experience working with hotel sales, catering, groups or events teams. ● They recognize the operational disruption that a new system can create and can guide hotel teams through change with empathy, organization and accountability. ●They are comfortable managing deadlines, following up persistently, maintaining accurate records and communicating with stakeholders at different levels of an organization. ● They do not need to be a technical specialist, but they should be confident working alongside technical teams and learning hotel technology platforms. ●This role does not include- Technical product support or software troubleshooting. ●- Software development or system engineering. ●- Product enhancement or feature-request management. ●- Product testing or quality assurance. ●- Ownership of software defects or technical product issues. ●. Requisitos para participar do processo. ● . O que oferecemos.