Support Engineer

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment

We are looking for a Support Engineer.

In this role, you will:

• Collaborate closely with cross-functional teams (Regulatory Operations, IT Security, QA, Validation) to meet compliance and audit readiness.
• Maintain comprehensive documentation, including SOPs, user manuals, knowledge base articles, and incident logs.
• Participate in validation testing (IQ/OQ/PQ) and periodic system reviews within GxP-regulated environments.
• Assist in system upgrades, patch testing, and user acceptance testing (UAT) to support uninterrupted business operations.
• Proactively identify and drive opportunities for process automation, system optimization, and user experience enhancements.
• Troubleshoot critical production issues, including system unavailability and data integrity problems, and propose resolutions or workarounds.
• Replicate and diagnose issues using industry-standard tools and techniques (e.G., FTP, Postman, AWS tools), and propose solutions or workarounds.
• Provide end-to-end support (L1–L3) for Veeva RIM and Veeva SafetyDocs platforms, including issue diagnosis, resolution tracking, and proactive system monitoring.

Platform & Tool Responsibilities:

• Veeva API: Collaborate with the BOT development team to provide Veeva RIM API endpoints to support automation and system integration.
• Learning Management: Contribute to the setup of the Veeva RIM Training module within the eLMS Quality Suite, enabling streamlined training compliance tracking.
• PleaseReview: Serve as a technical point of contact for both standalone and Veeva-integrated PleaseReview applications, managing user access, configuration, performance optimization, and license management.
• ISI Toolbox: Support the setup and maintenance of ISI Toolbox, ensuring proper installation, patching, and integration with internal systems.
• Lorenz docuBridge: Manage the full lifecycle, including user provisioning and license management.
• Lorenz iSubmit: Support installation, configuration, and issue resolution, ensuring compliance with internal and external submission standards.
• Word Templates: Configure and support the Starting Point Template application used in regulatory document workflows.
• iLovePDF: Install, configure, and troubleshoot iLovePDF and similar tools for high-volume regulatory document processing.
• ServiceNow: Manage requests, incidents, and escalations, driving them through to resolution.

Mandatory Skills:

• Fluent English.
• Experience in the life sciences and healthcare industry.
• Knowledge of GxP, 21 CFR Part 11, Annex 11, and validation processes in regulated environments.
• Strong technical skills in configuration and issue resolution within Windows-based enterprise environments.
• Familiarity with ticketing systems (e.G., ServiceNow) and request/incident/change management processes.
• Excellent interpersonal skills, with the ability to communicate clearly with both technical and non-technical stakeholders.
• Ability to work independently and collaboratively across global, cross-functional teams.
• Experience with documentation tools and version control systems is a plus.

What do we offer?

TCS Benefits – Brazil:

• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal/Food Voucher
• Childcare assistance
• Totalpass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform
• Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!