Customer Success Manager

WHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! CloudSEK, one of India's most trusted Cyber security product companies, is on a mission to build the world's fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention. Founded in 2015, headquartered at Singapore, we are proud to say that we've grown at a frenetic pace and have been able to achieve some accolades along the way, including: CloudSEK's Product Suite: CloudSEK XVigil constantly maps a customer's digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support. A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers' attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets. CloudSEK's Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. Key Milestones: 2016: Launched our first product. 2018: Secured Pre-series A funding. 2019: Expanded operations to India, Southeast Asia, and the Americas. 2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year. 2021: Raised $7M in Series A funding led by MassMutual Ventures. Awards & Recognition: Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award. 2025: Secured $19 million in funding led by Tenacity Ventures, Commvault. Job Description: As a Customer Success Manager at CloudSEK , you will be the primary point of contact for a few strategic accounts, ensuring they derive maximum value from our cybersecurity solutions . Your role will involve deep engagement with clients , providing expert guidance on threat management, and ensuring seamless integration and utilization of CloudSEK's products . Your background in cybersecurity will be crucial in understanding and addressing the specific needs and challenges faced by our clients. Key Responsibilities: Account Management: Manage and nurture relationships for a client accounts, ensuring high levels of customer satisfaction and retention. Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement. Visit customers twice a year to strengthen relationships and understand their evolving needs. Cybersecurity Expertise: Provide expert guidance on threat intelligence, data leak prevention, and other cybersecurity issues. Act as a security analyst, offering insights and recommendations based on threats generated by CloudSEK's platform. Collaborate with customer security teams to ensure optimal usage of CloudSEK's solutions. Customer Engagement: Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs. Foster customer champions within client organizations to drive advocacy and referrals. Generate and share client-specific quality reports, gathering feedback to continuously improve service delivery. Revenue Generation and Retention: Identify opportunities for upselling and cross-selling CloudSEK's products and services. Ensure on-time renewals and maintain a high customer retention rate. Source referrals and participate in revenue generation activities. Product Usage and Feedback: Ensure 100% product usage for features subscribed by the customers. Conduct configuration reviews and provide recommendations for product enhancements. Gather and analyze customer feedback to contribute to product development and improvement. Operational Excellence: Maintain accurate records of customer interactions and activities in CRM systems. Contribute to the team by sharing knowledge, conducting training sessions, and writing internal articles. Ideal candidate: 4-5 years of experience in Cybersecurity & Client-facing experience, or a related role in the cybersecurity industry. Strong understanding of cybersecurity principles, threat intelligence, and digital risk management. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients. Strong language proficiency over English and Portuguese is required. Proven track record of achieving customer success goals and driving revenue growth. Ability to work independently and manage multiple accounts simultaneously. Cookie points if you have experience in the below skills: Business reviews: Onsite meetings Maintaining NRR and GRR Threat analysis and Value delivery Benefits of Joining CloudSEK: We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You'll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include: Flexible working hours. Food, unlimited snacks and drinks are all available while at office. And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here! CloudSEK is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply.