Head Of Operations

Head Of Operations - Detalhes da Vaga. ● Set up, monitor, and improve KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals. ●Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and roadmaps. ●Manage team budgets and ensure cost efficiency. ●What we expect from youManagement of Operational teams over 50 ppl (including experience of managing 3-4 Team Leaders and Heads)Experience in Sales, Contact Center, Customer SupportEnglish and Portuguese proficiencyStages of interviewHR interviewCase interview with LX LeadTest taskTest task presentation to LX LeadGathering recommendationsOfferWhy usGlobal Collaboration: Join a diverse, international team that values innovation and recognizes individual contributions. ●Competitive Compensation: Receive an attractive salary package that reflects your expertise and rewards your contributions. ●Flexible Work Schedule: Enjoy the freedom to work during hours that best suit your productivity and lifestyle. ●Professional Development: Benefit from continuous learning opportunities and support for your career advancement goals. ●Location Options: Choose to work from our Belgrade office or remotely, with seamless collaboration tools for both. ●. Requisitos para participar do processo. ● . O que oferecemos.