Senior Account Manager

Podean is the leading global marketplace marketing agency. We work with progressive brands across the globe to unlock potential on Amazon and other marketplaces. Our services span eCommerce strategy, content creation and optimization, media management, retail operations, data and analytics, consulting, and social commerce. Recent award wins include Digiday's Best Employer for Remote Employees and Amazon's Global Expansion Partner Award.

We are seeking a Senior Account Manager to partner with clients and the broader Podean team to develop and execute Amazon and marketplace strategies and unlock incremental brand growth.. Client servicing, strategy, program delivery, project management, and analysis will all be key functions in this role with the expectation that the account manager is well-versed in all aspects of eCommerce strategy including media, creative, and retail solutions.

What You'll Do

• Own client relationships end-to-end - serve as the primary contact for senior stakeholders (including C-suite), lead all meetings and presentations, manage expectations, and build lasting trust.
• Drive marketplace strategy - develop annual brand strategies, marketing and promotional plans, and supply chain recommendations. Identify new workstreams and upsell opportunities proactively.
• Execute and manage cross-functional delivery - coordinate with media, retail, creative, and sales teams to ensure projects are delivered on time and to a high standard. Own reporting, recaps, and action items.
• Stay ahead of the platform - monitor Amazon and marketplace updates, communicate relevant changes to clients, and translate new opportunities into actionable recommendations.
• Contribute to agency growth - support new business pitches, develop internal best practices and SOPs, contribute to agency thought leadership, and run onboarding/training sessions as needed.

What We're Looking For

• 5+ years in eCommerce, digital media, or marketplace marketing - with hands-on Amazon expertise across advertising, retail fundamentals, and platform tools/programs. 
• Experience across additional global marketplaces and ad platforms, including Mercado Livre, Shopee, Shein, AliExpress, and tools such as VTEX Ads and Topsort.
• Experience in an agency environment, ideally marketplace or eCommerce-focused, with exposure to managing multiple client accounts simultaneously. 
• Proven ability to manage senior client relationships, align on business goals, and translate strategy into measurable outcomes.
• Excellent communicator across all levels - you can present to a CMO and coach a junior analyst in the same afternoon.
• Advanced or fluent English, with the ability to hold conversations with international teams.
• Highly organized, commercially sharp, and comfortable with ambiguity. You own your work and don't need to be chased.
• Proficient in Excel and PowerPoint; comfortable in data-driven environments.

Why Join Podean? 

Podean is proud to be recognized as one of Digiday's Best Employers for Remote Employees . We combine the energy of a fast-growing global agency with the balance and trust of a remote-first culture.

You'll join a globally connected, award-winning team that values:

• Competitive compensation aligned to experience and market benchmarks
• Remote-first flexibility - work from anywhere, with trust and autonomy
• Global collaboration - working with experts across regions and time zones
• Career growth and development - opportunities to evolve as we scale
• 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
• Positive-energy culture - grounded in respect, inclusion, and accountability
• Meaningful impact helping some of the world's most progressive brands grow