Lead DevOps Engineer - Amazon Connect

We are looking for a Lead DevOps Engineer to design, automate, deploy, and operate an enterprise Amazon Connect contact center platform using AWS architecture, CI/CD, and Infrastructure as Code. You will take solutions from concept to production while setting modern engineering standards.

Lead the end-to-end design and engineering of an enterprise Amazon Connect platform Architect secure, scalable AWS solutions that support contact center workflows and integrations Build and maintain CI/CD pipelines that enable reliable, repeatable releases Implement Infrastructure as Code with AWS CloudFormation to automate provisioning and changes Own production readiness practices including deployment governance, versioning, and code reviews Troubleshoot complex platform issues across cloud services, networking, integrations, and applications Coordinate integration patterns between Amazon Connect and AWS services using APIs and events Automate operational tasks using scripting and tooling to improve reliability and speed Define engineering standards for configuration, security, and observability across the platform Partner with stakeholders to translate requirements into technical designs and delivery plans 5+ years of experience with Amazon Connect in enterprise environments 5+ years of experience with AWS architecture for serverless and event-driven solutions Proven technical leadership experience owning platform modernization and operational excellence Strong project delivery skills taking concepts through production releases Hands-on CI/CD pipeline experience with Git-driven development and deployment governance Advanced Infrastructure as Code skills with AWS CloudFormation and IaC development and maintenance Upper-Intermediate English (B2) proficiency for clear collaboration and documentation Octopus Deploy experience for deployment automation Salesforce Service Cloud integration experience with contact center workflows