Account Manager Team Lead

ABOUT SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world, and continues to expand operations globally. Join SHEIN and be the future!

ABOUT THE ROLE The mission of the Account Manager Team Lead at SHEIN is to drive sustainable growth for partner brands and sellers by leading and developing the Account Management team, delivering data-driven insights, and strengthening strategic relationships. This role ensures operational excellence across campaigns, assortments, and portfolio management, while maximizing revenue opportunities and elevating product quality and commercial performance within SHEIN’s BR marketplace. As a people leader, the Team Lead also supports team development, fosters high performance, and ensures alignment with business goals and marketplace strategy.

This role will be based in our office in São Paulo/Faria Lima.

Responsabilities: Responsible for leveraging GMV for all managed sellers they assist in order to guarantee their best portfolio. Lead business development for the category of Fashion Accessories Manage the team of Account Managers for the category, providing guidance, training, and support to ensure optimal performance. Monitor and control basic account performance metrics (SKCs, sales, traffic and conversion) Negotiate strategies to leverage seller performance. Prepare reports about assisted sellers to leadership in order to execute defined strategies. Ensure high-quality service and maintain strong relationships with sellers. Propose and execute category/seller-growth projects. Be responsible for supporting the training and onboarding of new team members, acting as a technical reference and contributing to the team’s ongoing development.

Qualifications: Bachelor's degree. Preference in Business, Engineering, International Relations or related areas Experience in e-commerce/marketplaces Prior experience in Project Management is a plus Prior experience in fashion market is a plus Excellent communication skills — written and verbal — in Portuguese and English (Advanced/Fluent) Advanced MS Office tools (Excel, Word, PowerPoint).

At SHEIN, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community and all types of diversity.