Customer Support Specialist
Brite
Company:
Our client is a leading provider of org chart automation and workforce planning software that empowers HR professionals and the people leaders they support. To support our fast-growing team, we are hiring a Software Support Specialist who enjoys solving problems, helping customers succeed, and working closely with a team that cares deeply about the product and the people who use it.
In this role, you will work directly with customers to help them get the most value out of our client’s SaaS platform. You will troubleshoot issues, guide users through configuration and best practices, and partner with internal teams to improve both the product and the customer experience.
This is a hands-on role in a collaborative team where curiosity, ownership, and a growth mindset are valued. If you enjoy technology, learning new systems, and turning complex problems into clear solutions for customers, you will thrive here. Key Responsibilities:
Provide technical support for web-based platform, helping customers resolve issues and use the product effectively
Work directly with customers to configure our product and guide them through best practices for importing and managing organizational data
Investigate and resolve support tickets with a focus on timely, thoughtful communication and a positive client experience
Collaborate with internal teams to escalate and resolve complex issues
Identify patterns in support requests and provide feedback that helps improve the product and documentation
Contribute to internal knowledge bases and help refine support processes as the company grows Qualifications:
2+ years of experience supporting web-based applications or SaaS platforms
Strong troubleshooting skills and the ability to diagnose technical issues clearly and efficiently
Comfort working directly with customers and explaining technical concepts in a clear, approachable way
Curiosity and a growth mindset, with the ability to quickly learn new technologies and systems
Self-motivation and ownership in identifying problems and improving processes
Strong collaboration skills and the ability to work across teams to find solutions
Sound judgment and attention to detail
Vaga publicada há 8 dias atrás
Empregos semelhantes que podem ser interessantes para vocêCom base na vaga Customer Support Specialist em Caxias do Sul, RS
- ...professionals and the people leaders they support. To support our fast-growing... ...are hiring a Software Support Specialist who enjoys solving problems, helping customers succeed, and working closely... ...improve both the product and the customer experience. This is a hands-on...
- ...skills; English proficiency at B2 level or above (mandatory); French is a plus. Availability to relocate to Portugal with our support. What we expect from you Will to exceed expectations (your own and the ones defined by Affinity); Exceptional skills and...
- About Us You will be working on customer support for a modern blockchain-based neo-banking... ...As one of our first Customer Support Specialists, you will be the face of our neo-banking... ...coordination with the other support specialist to provide responsive support during peak...
- ...countries, we are seeking talented and ambitious individuals to join our company. The Role We are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist...
- ...Junior Customer Support Analyst (Technical Support) About the Opportunity We are looking for a Customer Support Specialist to join a global technology team supporting innovative digital products and platforms. This is a long-term remote opportunity for professionals...
- ...metro areas in the US. Role Description As an operational specialist, you will monitor ongoing delivery routes, assist delivery... ...the Eastern US time zone (EDT) Experience in logistics, courier operations, customer support, customer success, or account management...
- ...marketplace. They manage the full journey, from understanding customer needs to matching talent, placing them in roles, and ensuring both... ...by understanding their goals, preferences, and business needs. Support the end-to-end matching process by reviewing candidate...
- ...success in a collaborative environment We are looking for a Support Engine e r. In this role you wi ll:Collaborate closely... ...ServiceNow: Be responsible for Request and Incident tickets and/or customer escalations and drive progress until resoluti on. Mandatory...
- ...conversations every month, helping real estate professionals close more deals. We're expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build...
$ 500
Job Title: Owner Relations Specialist (Remote) - Property Management Compensation: 9am -... ...in property management, hospitality, or customer relations is a plus Ability to work independently... ...management company Remote role with a supportive team environment Opportunity to take...- ...to store, index, and serve at scale. We take engineering seriously. The Role We're hiring a Technical Support Engineer to be the front line of the customer experience at Theta Data. This is not a generic helpdesk role. Our customers are quantitative researchers, developers...
- ...conversations every month, helping real estate professionals close more deals. We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build...
- ...research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers...
- ...for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high... ...role involves designing novel mathematical systems, defining custom rules and axioms, and creating rigorous reasoning challenges...
- ...travelling, and more — help our 75+ million customers get more from their money every day. As... ...Revolut’s People team shapes how we support our people and ensure a seamless experience... ...success. We're looking for a Payroll Specialist to provide the greatest support to our employees...
- ...research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI...
- ...research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers...
- ...inspection. This verified quality data supports stronger supplier negotiations, improves... ...quality control, Mindhive Global helps customers increase efficiency, reduce waste, and build... ..., that means: Owning the full customer relationship across every stakeholder layer...
- ...CloudSEK’s Product Suite: CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber... ...manage and remediate all identified threats including takedown support. A powerful Attack Surface Monitoring tool that gives...
- ...become the best version of themselves. Roles & Responsibilities Support Salesforce users as necessary to set up fields, profiles, roles... ..., Workflows, Forms (Fields and Objects) Generate and schedule custom reports as requested Edit workflows as sales process evolves,...
- ...smarter, actionable decisions for global customers across financial services, retail,... ...action. The Role As a Strategic Customer Success Manager, you will serve as a trusted... ...functionally with Sales, Product, Engineering, and Support to ensure customers achieve their...
- ...across the globe. Find out more at: As an Account Manager – Customer Success , you’ll be the strategic partner for our clients. You... ...ensuring they realize the full potential of our technology to support the clients’ Operational Excellence journeys. Your focus will be...
- ...from our compliance solutions while supporting smooth internal operations. You will work... ...environment. THE RESPONSIBILITIES Customer Success Serve as the dedicated point... ...improvements Operations & Process Support ~ Support internal operational processes...
- ...direct role in improving project profitability, strengthening supplier partnerships, and creating scalable procurement processes to support Longarone's next phase of growth. Key Responsibilities Develop and execute Longarone's procurement strategy. Negotiate...
- ...sensitive or nuanced content. Prior exposure to Generative AI technologies and principles. What We Offer: An innovative and supportive global working environment. Opportunities for continuous learning and growth. Competitive compensation and remote working...
- ...Vaga: Customer Success Manager (CSM) Buscamos um(a) Customer Success Manager (CSM) para atuar na gestão de clientes estratégicos, com foco em retenção, expansão e geração de valor, garantindo relacionamento próximo e resultados sustentáveis ao longo da jornada do cliente...
- ...Business Intelligence platform enabling customers to connect multiple data sources... ..., and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:... ...Manage critical issues that impact customer's business ● Work with R&D and...
- A RHF TALENTOS Serra Gaúcha busca Vendedores/Customer Success para atuar em uma empresa em ascens ão de Caxias do Sul. Funções Atendimento ao cliente, garantindo a ele uma boa experiência de compra Complementação de vendas, mostrando todas as oportunidades de aquisição...
- ...businesses. This role is part of a deliberate investment in the operational foundation that supports that growth Role Summary FoodChain ID is establishing a dedicated IT Support presence in Brazil to consolidate hardware, asset, and onboarding logistics that are...
- ...Mission Overview We are looking for a Senior Warehouse Automation Specialist to lead the design, implementation, and optimization of... ...operations during implementation Training & Change Management Support operational teams in adopting new technologies Provide training...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Customer Support Specialist. Seja o primeiro a se candidatar!
