Field Technical Support

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Field Technical Support who wants to learn and transform his career.

In this role you will:

The Onsite Support Technician is responsible for end user support and work environment.

Responsibilities:

. User support

. Diagnosis and resolution of IT issues

. Equipment configuration and maintenance

. Creation of technical documentation and knowledge base articles

. Environment checklist

Competencies:

. 5-7 years' experience as technical support

. Operating Systems (Windows, macOS, Active Directory, DNS, DHCP)

. Horizontal and Vertical Application Distribution, SCCM, Liquid, CDP, Atom

. Remote Access, Virtual Desktop

. MDM, PXE boot

. Microsoft 365, Collaboration Suites

. Hardware (desktops, laptops)

. Networking (TCP/IP, WiFi, VPN, Vlan, routing protocols)

. Voice (Hardphone, Softphone, IP phone, Recording, IVR, CTI, Turrets)

. Smart hands

. AV components (Videoconference, display, speaker, mic, hdmi switch)

. Security (firewalls, VTMs, antivirus, proxy, SASE)

. Service Desk/ITSM systems, Itil

. Clarity and objectivity in oral and written communication.

. Active listening and empathy to understand user needs.

. Ability to explain technical solutions in accessible language.

. Customer Service (Patience, courtesy).

. Proactivity in problem-solving.

. Organization and discipline.

. Time management.

. Resilience under pressure.

. Interaction with other IT teams and vendors.

. Results-oriented

. Attention to details

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.

• Opportunities to work outside Brazil

• A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

• TCS Benefits – Brazil:
• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal/Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!